If you’re shopping for a top rated laptop for college this year you might want to reconsider your purchase of a Microsoft’s laptop. Why? Consumer Reports just released their readership survey findings, and unfortunately Microsoft’s products were determined to be found unreliable. The company surveyed 90,741 tablets and laptops Consumer Report subscribers bought between 2014 and the beginning of 2017.
Every year Consumer Reports survey’s its readership with respects to the products they use. And based on those studies they determined that an estimated “25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership.” The problems include issues with the devices starting up, machines that freeze or shut down unexpectedly, or that their touchscreens weren’t responsive enough.
This finding is contrarian to that of Consumer Report’s lab testing, which found that many of Microsoft’s products performed “well” in CR labs. These products included the Microsoft Surface Pro, which received high marks of Very Good or Excellent. However, CR labs doesn’t do their own long term testing and depends on their readership instead. Arguably it’s a slippery slope, since more often than not a consumer will own voice themselves if they found a product to be faulty, defective or of poor quality.
Microsoft of course pushed back stating that “Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability”.
In terms of the specific products that CR dropped their recommended status from, it includes the following:
- Microsoft Surface Laptop (128GB and 256GB versions)
- Microsoft Surface Book (128GB and 512GB versions
They also said it also applied “to Microsoft devices with detachable keyboards, such as the new Surface Pro released in June and the Surface Book, as well as the company’s Surface Laptops with conventional clamshell designs.”
If you’re still interested in buying a Microsoft laptop despite the aforementioned, it might be a good idea to look into an extended warranty. You could also explore a credit card that offers an additional 1 year warrant on top of the manufacturer’s complete free of charge.
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