Assurant Reviews

Updated: Feb 14, 2024 11:13 AM
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The best cell phone insurance for you is out there. You just need to research which company will provide the best insurance products to match your lifestyle and needs. Nobody likes a costly trip to the repair shop, so if you’re in the market for insurance on your mobile device, keep reading to see what Assurant reviews are saying.

Key Takeaways_

  • Assurant is the insurance provider for T-Mobile customers, and they handle all claims for the mobile phone company.
  • Invest in an Assurant warranty to protect you against issues like water damage or display damage.
  • Unfortunately, these companies typically limit your ability to visit repair shops since they must be “certified”, and the plans cost monthly.

What Assurant Reviews are Saying

Assurant is an insurance company that helps businesses provide their customers with a regular or extended warranty plan. You’ll most likely find them associated with T-Mobile. As far as modern insurance carriers go, Assurant has an excellent track record for reliability and customer service. If you’re looking for something a little different, consider if Squaretrade is worth it.

insider tip

Read the fine print and understand exactly what’s included in your plan before buying Assurant insurance.

There are a ton of different coverage options for mobile devices on the market, such as Google Preferred Care. Whether you need standard or extended warranties, you’re sure to find something that fits your needs.

STAT: Overall, 87 percent of respondents in a 2017 study said that they owned a smartphone. (source)

Should You Buy Coverage?

Before you buy, check out our list of the best phone insurance options. Our #1 pick is Akko, which offers great device coverage at a very competitive rate of just $5/month with the 1st month free.

You can view more about Akko directly here.

The Reputation of Assurant Insurance

Assurant has earned countless reviews from its customers, and it would seem that the general consensus is that Assurant is well worth the investment.

Most reviews are relatively positive, citing excellent customer service alongside quick delivery times for their devices.

damaged phone with an arrow to a new show it has been replaced

However, there have been some reports that are less than stellar.

For example, one customer reported that they received their phone in the wrong color. Let’s take a look at their pros and cons below.

Pros of Assurant Insurance

When it comes to the pros of having an Assurant warranty, they are known for an easy and efficient filing process. The claims process is straightforward and relatively quick.

Their customer service is also rated highly by some customers. citing the customer service as being incredibly reliable, helpful, and responsive.

Additionally, numerous customers cited that the turnaround on receiving their replacement phones was quick and hassle-free.


Assurant often charges a high co-pay for a replacement device.

Cons of Assurant Insurance

Unfortunately, every company comes with its cons. In all the reviews we read, the most common problems with Assurant were that replacement devices were non-comparable to the old phones (e.g., sending an older model) and sometimes delivered in the wrong color.

There were also numerous accounts of the customer receiving a refurbished phone that had their own issues, such as the touch screen not working properly or the back camera not working.

Additionally, while a lot of users commended Assurant for quick and responsive phone calls, many customers said they had long wait times on hold or had to make numerous calls to get any information.

The cost of these replacements can also be quite pricey, which may make some customers hesitant to use this insurance company.

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