Filing an AT&T Phone Insurance Claim

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Updated October 3, 2022

If you have been provided mobile service via AT&T, you may have also used the company to purchase its top-rated cell phone insurance. When it comes time to use this insurance plan, you may be wondering how to file a phone insurance claim. Just be sure to follow the proper procedures when making a claim, as you don’t want to be accused of cell phone insurance fraud.

KEY TAKEAWAYS:

  • You can begin the process of filing a phone insurance claim with AT&T by visiting phoneclaim.com/att.
  • AT&T and Asurion will replace a phone if certain conditions are met.
  • These conditions include a phone becoming lost, being stolen, or falling into disrepair.

Filing an AT&T Phone Insurance Claim

Mobile provider AT&T has partnered up with insurance giant Asurion to create a highly efficient web portal so consumers can easily file a claim if their phone has become damaged, lost, or stolen. Just head to https://www.phoneclaim.com/att/ and follow the steps provided. This tool allows you to file an Asurion claim and check the status of a previously filed claim. This will be similar if you need to file a Sprint insurance claim as they both use the same insurance provider, Asurion.

Insider Tip

AT&T and Asurion will replace a mobile phone in the event that it is lost by the consumer.

Replace Mobile Device

AT&T and its insurance partner Asurion will replace a phone if certain conditions have been met. Please note that a replacement device may be a refurbished unit and may not exactly match the make and model of your current phone. Don’t forget you will need to activate a phone replaced by Insurance. For AT&T-specific activation information, check out how to activate your replacement phone from AT&T.

Lost Phone

AT&T and Asurion will replace a mobile phone in the event that it is lost by the consumer. This is one of the primary reasons folks buy a phone insurance plan in the first place. Before a replacement unit is shipped to you, Asurion recommends that you try to locate your phone using a GPS app such as “Find My iPhone” and “Device Manager.” The companies would also like consumers to lock the phone down remotely and temporarily suspend service. These steps will prevent anyone from stumbling across the phone and having access to your data. There will also be a fee involved, though this fee varies depending on the make and model of your phone. If you have a Verizon phone and need to check out what is covered, we have a great article on insurance and device protection with Verizon as well.

Insider Tip

Just as with a lost phone, the companies recommend you try to locate the phone using a GPS app, lock the phone down remotely, and temporarily suspend service.

Stolen Phone

AT&T and Asurion will also replace a smartphone if it has been stolen, which should ease the worries of many consumers. The process behind filing an Asurion claim for a stolen phone is similar to filing a claim for a lost phone. Just as with a lost phone, the companies recommend you try to locate the phone using a GPS app, lock the phone down remotely, and temporarily suspend service.

Severe Malfunction

If your phone is broken beyond repair, AT&T and Asurion will issue a replacement. A replacement device will be sent if, say, you drop the phone, and it no longer works, or it gets destroyed by being left in a large body of water. Be aware that a replacement fee will be levied and will vary depending on the make and model of your phone. This is why it is important to back up your important data, like precious pictures and videos. If you use Crickets services, their Cricket phone insurance offers 16GB of photo and video storage with their myPhotoVault.

Warning

Please note that a replacement device may be a refurbished unit and may not exactly match the make and model of your current phone.

F.A.Q.

Does AT&T phone insurance cover cracked screens?

Yes. AT&T phone insurance will offer coverage for a cracked screen, though a small fee for the repairs may be levied.


How do I get my exact deductible cost?

The deductible will vary depending on your insurance plan and the make and model of your phone. You can create an estimate of a deductible by heading to phoneclaim.com.


Does ATT insurance cover accidental water-damaged phones or water-damaged phones, period?

Yes. AT&T insurance will cover damage related to water and other liquids.



STAT: Continuously enrolled AT&T customers who go claim free for 6-12 consecutive months save 25% off the standard deductible, and at 12 consecutive months or more save 50% off the standard deductible. (source)

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