If you have been provided mobile service via AT&T, you may have also used the company to purchase its top rated cell phone insurance. When it comes time to use this insurance plan, you may be wondering how to file a phone insurance claim.

KEY TAKEAWAYS:

  • You can begin the process of filing a phone insurance claim with AT&T by visiting phoneclaim.com/att.
  • AT&T and Asurion will replace a phone if certain conditions are met.
  • These conditions include a phone becoming lost, being stolen, or falling into disrepair.

Filing an AT&T Phone Insurance Claim

Mobile provider AT&T has partnered up with insurance giant Asurion to create a highly efficient web portal so consumers can easily file a claim if their phone has become damaged, lost, or stolen. Just head to https://www.phoneclaim.com/att/ and follow the steps provided. This tool allows you to file an asurion claim and check the status of a previously filed claim.

Insider Tip

AT&T and Asurion will replace a mobile phone in the event that it is lost by the consumer.

Replace Mobile Device

AT&T and its insurance partner Asurion will replace a phone if certain conditions have been met. Please note that a replacement device may be a refurbished unit and may not exactly match the make and model of your current phone.

Lost Phone

AT&T and Asurion will replace a mobile phone in the event that it is lost by the consumer. This is one of the primary reasons folks buy a phone insurance plan in the first place. Before a replacement unit is shipped to you, Asurion recommends that you try to locate your phone using a GPS app such as “Find My iPhone” and “Device Manager.” The companies would also like consumers to lock the phone down remotely and temporarily suspend service. These steps will prevent anyone from stumbling across the phone and having access to your data. There will also be a fee involved, though this fee varies depending on the make and model of your phone.

Insider Tip

Just as with a lost phone, the companies recommend you try to locate the phone using a GPS app, lock the phone down remotely, and temporarily suspend service.

Stolen Phone

AT&T and Asurion will also replace a smartphone if it has been stolen, which should ease the worries of many consumers. The process behind filing an asurion claim for a stolen phone is similar to filing a claim for a lost phone. Just as with a lost phone, the companies recommend you try to locate the phone using a GPS app, lock the phone down remotely, and temporarily suspend service.

Severe Malfunction

If your phone is broken beyond repair, AT&T and Asurion will issue a replacement. A replacement device will be sent if, say, you drop the phone and it no longer works or it gets destroyed by being left in a large body of water. Be aware that a replacement fee will be levied and will vary depending on the make and model of your phone.

Warning

Please note that a replacement device may be a refurbished unit and may not exactly match the make and model of your current phone.

F.A.Q.

Does AT&T phone insurance cover cracked screens?

Yes. AT&T phone insurance will offer coverage for a cracked screen, though a small fee for the repairs may be levied.


How do I get my exact deductible cost?

The deductible will vary depending on your insurance plan and the make and model of your phone. You can create an estimate of a deductible by heading to phoneclaim.com.


Does ATT insurance cover accidental water-damaged phones or water-damaged phones period?

Yes. AT&T insurance will cover damage related to water and other liquids.



STAT: Continuously enrolled AT&T customers who go claim free for 6-12 consecutive months save 25% off the standard deductible, and at 12 consecutive months or more save 50% off the standard deductible. (source)

Lawrence Bonk

Lawrence Bonk is a copywriter with a decade of experience in the tech space, with columns appearing in Engadget, Huffington Post and CBS, among others. He has a cat named Cinnamon.

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