DirecTV Review

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Jeff Chabot has a background in web development and design, as well as working in broadcast television as a studio engineer, lighting director and editor. He frequently writes about technology, broadcasting, digital entertainment, and the internet.

8 Comments to DirecTV Review

  1. These people ate scam artist DO NOT sign up with them!!!!!!!! They do not stick to their agreements. Customer service SUCKS and are the rest people on earth, STAY away from them

  2. DIRECTV is a heartless, money grubbing, scumbag company. My son was killed 2 weeks ago living away at college. Everyone from the land lord, HughesNet, etc… has let us out of leases and contracts due to the horrible circumstances. DIRECTV refuses to let me out of the contract, instead they are charging me $460 to cancel my dead sons service at college. You would think there was a decent human being somewhere in that company – apparently not!

  3. Ivo Wunderlich

    DirecTV: Well, what is there to say, but don’t do it. I work and have worked in the customer service industry for 6-7 years now and have never seen or heard of a company with such horrible “customer service”. When you sign up and want to buy things, as stated in previous reviews they are as friendly as can be. As soon as there is a problem you stay on hold for hours, you get some trouble shooting such as unplug the DirecTV box and plug it back in and then they tell you they will have to send out a technician. That’s not an issue for me, the issue lays within the fact that they want to charge you for sending out someone to fix something that yo are paying for in the first place and that you do not get. When you then talk to a supervisor you get some unprofessional kids who don’t know the definition of customer service. They then get rude and short on the phone telling you that they are going straight by contract. They would not even attempt anything else then a reduced fee for the service call. I was put on hold for half an hour tonight to then be interrupted and eventually hung up on by a Supervisor. I was wondering how this company can have so many customers, well thats an easy answer, it is because they make it such a nightmare to leave them or call them with any problem that no one wants to call.

    All in all if i can make any recommendation, save yourself the trouble and go with another provider as DirecTV simply does not care about you. They just care about the money!

    Should anyone from DirecTV read this, you may want to consider investing some of the money you pull out of peoples pockets in training for your so called supervisors. Actually if anything the customer service representative was more professional then both supervisors i got to talk to.

    Last but not least, sign a contract with direcTV and you can expect your bill to magically increase with time. I started out with a $45 bill and am now up to $86 and no one can apparently tell me how that happened.

    Please do yourself a favor and go else where!

  4. Correction on a few points in the review;

    The GenieGo (formally “nomad”) now allows out-of-home (OOH) streaming outside the home network over the internet as well, but only for the iOS devices (iPhone and iPad) at present. Android OOH capability will come later.

    Also the GenieGo will work with all HD DVRs on the home network or through OOH streaming, not just the Genie.

    And while I can’t speak for Cox, while the Dish Network hopper does have a 2 TB HDD, only 500 GB of it is actually available to the user. The rest is reserved space for other non or semi user controlled recordings, PPVs, PTAT, etc.,

    However, because Dish actually down-converts the resolution of their 1920 x 1080 HD programming to 1440 x 1080 they need less HDD space to record them and thus are able to approximately match the recording time of the DIRECTV Genie with near double the user HDD size at ~1 TB of user recording space.

  5. DirecTV: You can buy anything from them really easy – either by phone or from every webpage they have. However, if you want to cancel/downgrade service (say you don’t want the super-expensive premium movie package anymore), you cannot do this over the Internet. So when you call, you get the round-aroun big-time. They make you wait on hold, transfer you to another person who they say can make the change for you, give you a lecture on what you won’t be getting any longer (as if you didn’t know why you called). It’s tedious all these stall tactics and the badgering. Unless you are adding to your bill, you will hate DirecTV customer service.

    • Buyer beware

      I agree, they make you call so retention can make the save on those expensive movie channels or sports packages. It’s very annoying that I have to take time out of my busy schedule to call and not be able just to remove online. You can order anything online or the automated phone system no problem to increase your bill, but call to reduce it your transferred around like 3 times while waiting on hold. It’s all about frustrating the customer to surrender and drop the call and continue with the service another day to make more money.

  6. My experiences, several unfortunately over the years, with DirecTV customer support has been very poor. But I do like the Genie, DirecTV’s new DVR (you can get it for free if you agree to an additional two-year commitment. Watch out for “other” monthly charges. They nickel and dime you to death.

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