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If you have a smartphone and use the Verizon carrier network, you may wonder if you are eligible for a screen repair, particularly if you are enrolled in one of the company’s best cell phone insurance plans that are offered via Asurion.
Those enrolled in Verizon Protect or Verizon’s Total Mobile Protection plan could be eligible for a screen repair, though the level of coverage will depend on your particular insurance plan and how the display was cracked. If you are a Sprint customer, you can check out our article on Sprint screen repair solutions. Alternatively, if your plan doesn’t cover it or you don’t have insurance, we have you covered there, as well, with our guide on how to fix a cracked phone screen.
There are several things to consider when you are trying to figure out if your screen repair costs will be covered by a Verizon insurance plan. In the same way, you’d want to know if your renter’s insurance covers cell phone damage.
If you crack your phone’s display by accident or if another person cracked it as they attempted to rob you or burgle your home, the repairs should be covered by your insurance plan.
It is important to know what Verizon Protect and the company’s affiliate insurance plans cover when it comes to smartphone damage. If you crack your phone’s display by accident or if it was cracked by another person as they attempted to rob you or burgle your home, the repairs should be covered by your insurance plan. If you throw the phone down on purpose or the damage was otherwise caused due to customer negligence, then the plan may not cover the costs for repair.
Each of Verizon’s insurance plans differs regarding coverage and exclusions. Generally speaking, Verizon Protect and Verizon’s Total Mobile Protection plans offer unlimited screen replacements, though consumers will have to pay a fee each time they have a screen replaced. This fee is $29 as of this writing. Certain Verizon plans are only available in certain locations. For instance, New York residents are not eligible to enroll in the Verizon Protect program. As for the family phone insurance or multi-device protection, Verizon offers unlimited and fast screen repair, however, only on select smartphones, subject to the availability of the repair parts.
If you need same-day repairs, we recommend contacting Verizon or Asurion directly and asking for a list of in-house repair service centers.
Verizon’s insurance department takes special care to note that any smartphone that is brought into a disreputable repair house will have its insurance and warranty voided. If you need same-day repairs, we recommend contacting Verizon or Asurion directly and asking for a list of in-house repair service centers. Verizon employs and sources work out to hundreds of qualified technicians throughout the country, so you should be able to find someone. In other words, avoid unsavory service centers.
Make sure you file your claim promptly and successfully, taking great care to input factual information. Most Verizon phone insurance claims can be filed via a portal provided by Asurion. This web portal will help you along as you complete the claiming process. Remember to always be truthful when filing a claim, so you don’t have to worry about cell phone insurance fraud. However, if you feel you no longer need or want insurance, you can read about how to cancel your cell phone insurance.
If you throw the phone down on purpose or the damage was otherwise caused due to customer negligence, then the plan may not cover the costs for repair.
How do I know if I have insurance coverage/device protection on my device?
If you aren’t sure if you’re enrolled in a Verizon insurance plan, go to the Add-ons and Apps page on the My Verizon service to see your add-ons. If you have more than one device on your account, select the device and check the affiliated insurance.
What type of device will I receive as a replacement?
If you are getting an entire phone replaced, as opposed to just the display, then you will likely be sent a refurbished phone by Asurion.
How quickly will I receive a replacement device after filing my claim?
Asurion tends to settle claims quickly. If your claim is approved, a replacement device should be mailed out the next business day.
STAT: 50 percent of smartphone owners have reported at least one major smartphone fiasco during the previous 24 months. (source)