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One of the key advantages of choosing a top-rated cell phone insurance provider, such as Asurion, is that they tend to offer a number of simple ways to file and track phone insurance claims. Also, be sure that you get family phone insurance so that all the phones on your plan are covered.
Asurion gives consumers a number of ways to both file and track an insurance claim. The easiest way is to head online to one of the company’s robust web portals. Both Verizon and AT&T insurance claim submissions can be started online.
It can be helpful to prepare some stuff ahead of time before you attempt to file or track a phone insurance claim with Asurion or one of the company’s connected mobile wireless carriers.
The company will ask for the make and model of your phone, the name of your mobile carrier, a billing and shipping address, and a method of payment for the deductible.
The easiest ways to file or track a claim with Asurion is via the Internet or on the phone. For either of these options, you will want to make sure that your Internet connection is good and that your phone service is reliable. Asurion has built an easy-to-use web portal for the purposes of filing and tracking a claim at phoneclaim.com. Because Asurion does business by partnering with mobile carriers, you will have to enter the details of your mobile service plan in order to begin the process. You can also file or track a claim by calling Asurion’s customer service line at 1-855-309-8342.
You will need to provide Asurion with some key pieces of information in order to complete the file claiming process, so it is best you have this stuff ready to go. The company will ask for the make and model of your phone, the name of your mobile carrier, a billing and shipping address, and a method of payment for the deductible. They will also want a detailed account of what happened to the phone and what type of issue it is experiencing. The process has been streamlined and should take about ten minutes to complete.
You will be issued a claim number by Asurion. This number can be used to track the claim on their web portal. You can also track a claim by calling the customer service line. When you receive your refurbished replacement phone, you should also get a pre-paid shipping label. After which, you will activate your Verizon insurance phone. It is important to use this label to return the defective phone once the replacement unit has arrived. For we also have an article on how to activate a phone replaced by insurance for a more generalized guide.
Because Asurion does business by partnering with mobile carriers, you will have to enter the details of your mobile service plan in order to begin the process.
How do I return my broken phone to Asurion?
The company will provide a pre-paid return shipping label which should come packed in with your replacement device.
How do I speak to a live person at Asurion?
To reach a real person with Asurion, call their customer service number at 1-855-309-8342. Press 1 and stay on the line to reach an agent.
What happens if you don’t return your phone to Asurion?
Your mobile provider could charge you the full retail amount of the phone or the phone could be “blacklisted,” meaning it could not connect to any service.
STAT: Asurion sends an astounding 96 percent of replacement devices the very next day. (source)