Filing An Asurion Cell Phone Insurance Claim

Updated: Feb 13, 2024 4:35 PM
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One of the key advantages of choosing a top-rated cell phone insurance provider, such as Asurion, is that they tend to offer a number of simple ways to file and track phone insurance claims. Filing a claim with Asurion can be done either through their website or by calling them.

Also, be sure that you get phone insurance so that all the phones on your plan are covered. However, if you have an iPhone, you may wonder if AppleCare is worth it, and we have a page detailing the coverage.

Key Takeaways_

  • Asurion makes it easy to file and track claims by visiting or by calling 1-855-309-8342.
  • Have pertinent information ready when filing a claim, including the make and model of your smartphone.
  • Once a replacement phone has arrived, be sure to mail back the defective unit using a pre-paid shipping label.

File Asurion Cell Phone Insurance Claims

Asurion gives consumers a number of ways to both file and track an insurance claim.

Whether you are filing a claim for a damaged phone or another reason, the easiest way is to head online to one of the company’s robust web portals.

phone with a broken screen

Both Verizon and AT&T insurance claim submissions can be started online.

Tips for Filing and Tracking Phone Insurance Claims

It can be helpful to prepare some stuff ahead of time before you attempt to file or track a phone insurance claim with Asurion or one of the company’s connected mobile wireless carriers.

Have a Stable Internet Connection or Phone Signal

The easiest ways to file or track a claim with Asurion is via the Internet or on the phone. For either of these options, you will want to make sure that your Internet connection is good and that your phone service is reliable.

Asurion has built an easy-to-use web portal for the purposes of filing and tracking a claim at You will have to enter the details of your mobile service plan. You can also file or track a claim by calling Asurion’s customer service line at 1-855-309-8342.


Because Asurion does business by partnering with mobile carriers, you will have to enter the details of your mobile service plan in order to begin the process.

Get Your Information Ready

You will need to provide Asurion with some key pieces of information in order to complete the file claiming process, so it is best you have this stuff ready to go. The company will ask for some important information to help with the claim.

The information you will need is:

  • Make and model of your phone
  • Name of your mobile carrier
  • Billing and shipping address
  • Method of payment for the deductible

They will also want a detailed account of what happened to the phone and what type of issue it is experiencing. The process has been streamlined and should take about ten minutes to complete.

insider tip

The company will ask for the make and model of your phone, the name of your mobile carrier, a billing and shipping address, and a method of payment for the deductible.

Track the Claim

You will be issued a claim number by Asurion. This number can be used to track the claim on their web portal. You can also track a claim by calling the customer service line.

You should also get a pre-paid shipping label when you receive your refurbished replacement phone.

STAT: Asurion sends an astounding 96 percent of replacement devices the very next day. (source)

After that, you will activate your Verizon insurance phone. We also have an article on how to activate a phone replaced by insurance for a more generalized guide.

After your new phone is active and working, it is important to use the shipping label to return the defective phone. Not doing so can come with many consequences, of which you can learn more about with our page on cell phone insurance fraud.

Filing An Asurion Cell Phone Insurance Claim Questions (FAQ)

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