Why Does my Gaming Headset Disconnect While Gaming?

Beth Huston Profile image

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Updated October 26, 2022

One of the most frustrating problems to deal with is, “Why does my gaming headset disconnect while gaming?” Luckily, there are a few troubleshooting tricks to help you figure it out.


  • Both headset and controller drivers can be automatically updated, but you may have to do so manually.
  • If that doesn’t work, play with your sound settings to see if there’s an incorrect setting.
  • Next, power cycle your console. A complete console restart may jumpstart wireless over-ear or earbud headphones.
  • Last, look for Bluetooth-specific problems. This includes using the “Disable Device” feature to disconnect and reconnect your over-ear or earbud headphones.

Sometimes, even the best gaming headset will still struggle with connection. Any connected device can fail, especially when a wireless dongle is involved. Keep reading to find out why, and, more importantly, how to fix it.

How Common Are Connection Issues for Conventional Headphones?

It’s pretty common to have trouble with your headphones’ Bluetooth audio. Wireless devices are not known for consistently providing trouble-free audio performance. This is part of the reason why a gaming headset with detachable cables can be a great idea. When your audio device is acting up, you can change it to a wired headset.

Insider Tip

Your gaming headset should pair perfectly with your PS4 controller if you have a compatible set.

Troubleshooting Shooting Headset Controller Disconnections

Whether it’s an issue with your USB ports or you need to cycle through your power settings, there is always a way to fix this problem.

Wondering, “Why does my wired gaming headset disconnect while gaming?” leads to even more troubleshooting. It’s probably due to your headset being genuinely broken. In that vein, taking a moment to learn why your gaming headsets break will serve you well moving forward.

Check Your Automatic Driver Update Settings

Sometimes headset software doesn’t automatically update. Specific models might have built-in programs like the AMD Ryzen or DualShock 4. The device manual will tell you how to update accordingly. If not, you can check for updates on the device manufacturer’s website.

Open up your control panel to check your Bluetooth settings. Simply navigate to the audio device settings. From there, follow the on-screen instructions for the built-in troubleshooting steps. You can also disconnect and reconnect your over-ear or earbud headphones. This is sometimes enough to get things working again.

Lessen the Distance between Headset and Console

When using a USB cable with a wired headset, there’s less chance of issues with your audio device. The distance between the headset and the USB dongle can cause significant problems when you aren’t using USB cables. Try sitting closer to your console to maintain a strong connection.


If your headset continuously disconnects, try moving closer to the console to maintain a stronger Bluetooth connection.


Does a PS4 controller work with USB ports?

A PS4 controller connects with micro-USB. Many micro-USB devices are out there; most can connect with this port.

What is the best PS4 third-party licensed controller on the market?

There are a few different options for both Xbox wireless controllers and wired models that work as a compatible third-party licensed controller: The PS4 DualShock 4 Controller is a great option. A DualSense controller is also fantastic.

Can I fix a controller connection issue with a PS4 third-party licensed controller?

There are a few ways to handle problems with an off-brand PS4 controller:

  • Keep a backup controller for when your controller disconnects
  • Update controller firmware often using controller settings
  • Delete wireless controller connections and then reconnect

How do I find my favorite controller?

Figure out whether you want your favorite controller to be wireless or not. There are perks to having a hardwired controller type, such as not dealing with low controller power.

For more great tips on headsets, check out our guides:

STAT: Annual Bluetooth device shipments worldwide stood at four billion units in the year 2020. (source)

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