Asurion Phone Protection Review

Brady Meyers Profile image

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Updated September 29, 2022
82 Expert Rating

Next-day replacement device, same-day repairs, backing up data, and protection against viruses. That’s what you can expect from the best cell phone insurance, Asurion Phone Protection Plan. The biggest benefit of getting Asurion Phone Protection is the peace of mind your device will be covered, like an extra layer of armor your original warranty would otherwise ignore. If you are adamant about not paying for insurance, be sure to check out our article on how long cell phones last to learn some ways to help make your phone last longer.

Why We Like It – Asurion Phone Protection

Comprehensive and feature-rich, Asurion Phone Protection provides what-if services your warranty probably doesn’t, such as protection against malicious software and same-day replacement devices. Or, if you want an easy-to-understand and straightforward plan, try AT&T Cell Phone Insurance. Additionally, Costco cell phone insurance plans are easy to understand and get you a replacement quickly but note that it is a yearly fee and not paid monthly.

  • Next day replacement device
  • Can backup data
  • Protection against viruses & malicious software
  • Customer service could be better

Coverage & Deductible

Asurion Phone Protection offers a relatively wide comprehensive coverage and mobile protection (though for iPhone users, the Applecare Phone Insurance plan is a better deal). This includes water damage, cracked/damaged screen, mechanical failures, defects, and general wear and tear. And backup services include contacts, photos, and videos. Lastly, lost stolen is also covered, with the prospect of a next-day replacement phone. However, your deductible is based on your service provider, whereas Squaretrade Cell Phone Insurance is general and reaches beyond phones. And if your phone uses the Android operating system, be sure to read our guide on what to do if your phone gets bricked and you have insurance.

Backup Services

Since you aren’t buying Asurion Phone Protection directly, results may vary. Depending on your service provider, you’ll either get backup services or you won’t. If you don’t, you still have alternative options, like Google, or your service provider may have its own backup app. This is similar to the Best Buy protection plan as it doesn’t offer any backup services on its plans, either.

Customer Service

Asurion’s customer service fluctuates. It holds a generally favorable review score of 4.8, on average, out of 5. And that’s across 13 million reviews. However, typical of insurance companies, a wave of reviewers have noted Asurion’s representatives refusing to accept claims well within the customer’s right to do so, what would otherwise be covered. The phrase used often was “jumping through hoops.”

Security Features

For security features, you’ll be happy to hear protection against viruses and malicious software is guaranteed, unlike Akko Phone Insurance. On top of that, support and education can be learned via their support team.


We’ll give Asurion the benefit of the doubt and assume a few customers had an unfortunate encounter with a bad representative. After all, their average score does hold up pretty well. The question is: should you get Asurion Phone Protection? It depends on your service provider. AT&T, Sprint, Version, Best Buy, and Amazon all have insurance provided by Asurion. Geek Squad Phone Protection Plan has convoluted prices, but AT&T is arguably the best. It provides great value for a single person and a group of 4.

Asurion Phone Protection Wrap Up

Because of Asurion’s high and low customer reviews, it’s best to approach with caution; in fact, you should with any kind of insurance. If you do get Asurion Phone Protection through a service provider with the best value, you’ll experience coverage that would otherwise go unattended by your original warranty, like virus protection and next-day replacement.