DSGi Horrified To Learn Store Clerks Dislike Public on Facebook
September 8th, 2009 9:35 AM | by Steve Anderson | 1 Comment
Okay, anyone out there who’s worked in retail any time in the last fifty years, let me assure you that precious little has changed.
And the crew out at DSGi, a gadget retailer, has pretty much conclusively proven that by setting up a Facebook group and actually–GASP!–being candid on it.
Comments ranged from calling customers “stupid”, to describing in vivid detail unpleasant conversations they’d had with customers to even wondering if a cattle prod on excessively difficult customers might not be out of line.
Naturally, DSGi took the news of the fact that their clerks in general hated their jobs and the people who came into their jobs with shock and horror, proving they either are all as naive as four year olds or lying through their teeth.
It’s not surprising store clerks would be disgruntled with their customers. Store clerks are wildly underpaid drudges who get virtually no respect at all and yet continue to take abuse. But there’s something to be said for much more anonymous tale-telling, like drinks with your co-workers, rather than something that can be traced back to you. Especially in an environment where jobs are difficult to come by. Companies are keeping tighter watches than ever before, whether you agree with them or not, and it eventually pays to keep your negative opinion to yourself these days.
Tags: DSGI, electronics stores, Facebook group, retail store, store clerks
I have worked for DSGi in the past and feel that managers do not install the correct working ethics and attitude in their staff from when they first join and ensure it is maintained. Rewarding staff with proper support in their jobs regardless of renumberation is also lacking IMO. Managers/Staff should be professional (I have seen numerous examples of this not being the case). If they are not happy with customer attitude and can not appropriately deal with it, resign.