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If you have recently filed a phone insurance claim with AT&T and their insurance partner Asurion, you may be eligible for a replacement device. Asurion offers some of the best smartphone insurance plans.
Once this replacement phone has arrived in the mail, you will have to undergo the activation process. Generally speaking, this is done in the same way any new phone is activated. You will be asked to activate the phone via another phone, a tablet, a desktop computer, or a laptop.
Follow the prompts and call 866-895-1099 to accept the Terms & Conditions, which will finish the activation process. If you run into any issues be sure to call an AT&T customer service line.
Follow the prompts and call 866-895-1099 to accept the Terms & Conditions, which will finish the activation process.
There are a few things consumers should know about replacement devices issued by mobile provider AT&T and its insurance partner Asurion.
In order to receive a replacement phone, you will have to meet certain requirements. First of all, you have to be enrolled in a smartphone insurance plan, such as the type offered by AT&T and Asurion. In most cases, a replacement phone will be issued in the event of loss or theft. These replacement phones could also be approved if the phone has become damaged beyond repair or if the repair procedure would be too costly for the insurance provider to take on. For instance when your phone gets bricked and you have insurance. Be sure to read your insurance documents to see if they offer replacement devices.
In most cases, a replacement phone will be issued in the event of loss or theft.
Consumers will have to pay a fee in order to receive a replacement phone. This fee will occur on top of your monthly insurance cost. The fee varies depending on the specifics of the insurance plan and the make and model of the phone being replaced. Generally speaking, these fees range from $99 to $200. Another thing to consider is the overall deductible. Depending on your insurance plan, the fee for acquiring a replacement device may not even count toward fulfilling your yearly deductible amount.
It is important to consider the replacement phone you are likely to receive. The insurance provider will try to match the make and model of your original device, but the end result is at their discretion. Additionally, you may not be sent a brand new phone, rather you will be sent a refurbished device. After which you will have to activate the replaced phone to access its functions.
Be sure to read your insurance documents to see if they offer replacement devices.
How does my device protection plan work?
In general, AT&T and Asurion will work quickly on behalf of their clients. A replacement phone could be issued within a day once a claim has been filed and approved.
Which mobile devices are eligible for coverage?
This depends on your individual insurance plan. Check the contract to see what devices are covered.
How do I enroll my phone in coverage?
Contact your mobile provider to begin an insurance coverage plan. You should do this within 30 days of purchasing a new device.
STAT: Continuously enrolled AT&T customers who go claim free for 6-12 consecutive months save 25% off the standard deductible, and at 12 consecutive months or more save 50% off the standard deductible. (source)