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What is the Apple repair program? Apple’s independent and global repair program provides repair providers with access to genuine tools, parts, diagnostics, and repair manuals for out-of-warranty repairs.
If you want to provide out-of-warranty services to Apple users, you need to apply for the program. But suppose your company uses the Apple trademark terms as part of your website or company name. In that case, you cannot apply for the program. Unless you comply with the Apple Trademark Terms.
Back in 2019, before the new Apple phones hit the market, the company launched their Independent Repair Program in the U.S, Canada, and Europe. Then, in early 2021, Apple announced that it was expanding its program to other countries where they were selling their products – 200+ countries.
Apple’s independent and global repair program provides repair providers with access to genuine tools, parts, diagnostics, and repair manuals for out-of-warranty repairs.
Companies across the world are now able to provide the same level of quality services to their customers. In addition, every program participant can receive free training from Apple and access to genuine product parts that Apple Authorized Service Providers (AASP) use. This is what the right to repair movement is all about.
Although some companies have been participants of the AASP program, most felt that the program is limiting. So, does the independent program offer more? First of all, the AASPs provide repair services for every Apple product, whether covered or not under warranty.
On the other end, the independent program allows a technician to service only out-of-warranty products. The major advantage of the independent program is that companies in this program can perform UNAUTHORIZED repairs using third-party parts and genuine parts from Apple. In addition, you can serve the needs of the customers as long as you disclose this information before repairs. This was a very positive step especially after the Apple slowing down iPhones lawsuit.
To qualify for the program, you have to be running a business with commercial documentation that Apple can review. To perform the repairs of Apple products, you need to conduct them in a commercial zone and not at your home addresses. Most importantly, it would help if you had a technician who has gone through the Apple certification exam. It is even more important to have every technician at your shop go through the exam because there is no cost for participating in the exam.
If your iPhone breaks and you do not have AppleCare+, the charges will depend on the repair.
How can I become an independent Apple repair technician?
You need to take an online exam through an Authorized Testing Center. Each certification is per product basis, and it is updated every year. Additionally, there are no charges for the exam.
Can I get a free repair from Apple?
Yes. Only if your phone is under the coverage of AppleCare+, Apple warranty, or consumer law. But this does not include repairs after falls or accidental breaks. If your iPhone breaks and you do not have AppleCare+, the charges will depend on the repair.
How long can I wait for an Apple repair?
It takes about five business days or less. Once you take it for repair, you can call AppleCare, provide them with your repair ID number, and get to know why there is a delay with your repair.
STAT: To repair an iPhone 5C screen, a phone that came out in 2013, you will spend $129. (source)