How does it perform?
The G4 Pro provides genuinely good mid-range acceleration, with its 350W motor delivering “sneaky” speed that propels it to 20 mph quicker than expected. This strong power band ensures confident hill climbing, easily surpassing many competitors. While top speed generally meets the 17-20 mph expectation, it can fluctuate slightly with rider weight and conditions. The two distinct speed modes (15 mph and 20 mph) offer versatile performance for various riding preferences.
Battery performance, however, falls short of advertised claims. Real-world testing at full throttle in Level 2 consistently yielded 12 – 14 miles, notably less than the 20-mile promise. Though Level 1 extends the range to 16 – 18 miles, the full advertised range is elusive. Despite this, the motor stays cool even after aggressive use, and the battery surprisingly recovers after depletion, allowing low-speed travel home via cruise control.
Braking is strong and stable thanks to a mix of rear disc and EABS brakes, inspiring high rider confidence, though periodic tightening is beneficial. A unique throttle quirk requires a kick-push and double-press to start. While the thumb throttle offers smooth power, the non-disengageable automatic cruise control engages after 5-8 seconds. This auto-engagement, signaled by a beep, can be a safety concern, preventing immediate deceleration when crucial in urban settings.
What’s it do best?
The GoTrax G4 Pro excels as a fun, comfortable urban commuter for daily short to medium distances. Its 10-inch pneumatic tires, equipped with Slime flat protection, significantly outperform solid-tire alternatives, delivering a remarkably smooth and quiet ride over varied urban terrain. The rear-wheel motor provides consistent, confident power, ensuring a planted and stable feel, especially during acceleration from a standstill or when tackling moderate inclines.
This scooter offers genuine convenience for quick errands and neighborhood trips. Its reasonable 37-pound weight, coupled with an easy folding mechanism and a swift 10-minute assembly time, enhances its practicality. Furthermore, the integrated cable lock and PIN security system eliminates the need for extra security gear, allowing riders to confidently secure the scooter for brief stops without worry.
The G4 Pro also works great for recreational use and family outings. Its dual-speed modes cater to all skill levels, letting beginners start safely in Level 1 before progressing to Level 2’s faster pace. The stable ride quality and intuitive controls make it accessible for new riders, while its authentic 20 mph capability provides ample excitement for experienced adults. Its strong mid-range power keeps pace effortlessly during social rides.
Performance and Range
Hill Performance
Hill performance is strong for the G4 Pro. Multiple reviewers specifically praise the G4 for flying “up hills faster than most other scooters” in its price range and taking “hills no problem.” Even on gradual inclines where other scooters slow from 20 mph to 15-16 mph, the G4 maintains closer to full speed. Steeper hills naturally reduce speed, but the scooter tackles them with less struggle than expected for a 350W motor. The motor handles sustained climbs without overheating.
Top speed testing confirms 17-20 mph, depending on conditions and rider weight, occasionally falling 1-2 mph short of the rated 20 mph but generally meeting expectations. The speedometer consistently reads 1-2 mph faster than GPS verification, so actual speeds run slightly below displayed numbers.
Range
Real-world range testing shows a significant difference from the manufacturer’s specifications. With a 210 lb rider at full throttle in Level 2 mode on relatively flat terrain, the G4 consistently achieves 12-14 miles before complete battery cutoff, which is around 40% below the advertised 20-mile range. Level 1 eco mode extends range to approximately 16-18 miles, but one tester did manage to get close to 20 miles with a lighter 160 lb rider in optimal conditions.
Charging
The charger requires approximately 6 hours for a full charge from complete depletion, which is significantly longer than many competitors, who offer 2-4 hour charge times. This means overnight charging is essential for daily use, and quick top-ups between rides just aren’t practical. The charger generates noticeable heat during operation, too, which some users report as excessive.
Some units have also shown battery degradation as early as 100-120 miles, though these appear to be defective batteries typically replaced under warranty. User reports on long-term durability split between highly positive and problematic experiences.
Controls & Display
Throttle
Throttle response is odd, though; the scooter requires a double-press of the throttle activation combined with a kick-push to start moving. Once underway, however, the thumb throttle provides smooth power delivery. Gentle acceleration on a light press and full power on a hard press.
Brakes
The brakes provide strong, progressive stopping power. Testers describe braking as “nice brakes,” “stops great,” and “very responsive…nice and smooth.” The hand brake lever sits on the left handlebar with good ergonomic placement.
Brakes require periodic adjustment to maintain optimal performance, though this isn’t unusual. Several users note needing to “tighten the brakes” after initial use or every few months. The grippy EABS brakes combined with rear-wheel braking can create abrupt stops if applied too aggressively, so riders should test braking response during initial rides to calibrate their technique.
Display and Control Interface Clarity
The LCD display clearly shows battery level (4-bar indicator), speed, and mode selection, remaining bright and readable in direct sunlight. The three-button control cluster is ergonomic and sits by the left thumb, allowing for easy mode switching.
Comfort & Ride Quality
Handlebar Comfort and Ergonomics
The handlebars measure narrower than optimal for maximum stability—one detailed comparison notes the G4 handlebars are less than the preferred 47+ inch width cited in ergonomic research. The grips use rubber material with adequate texture for secure purchase, though some testers describe them as feeling slightly cheap compared to premium alternatives. The handlebar height works well for riders in the 5’7″-5’10” range, but may feel low for taller riders above 6 feet.
Deck Comfort
The deck width measures narrower than some competitors, which impacts comfort for riders with larger feet or those preferring varied foot positions during longer rides. It’s easy to stand on, though, with the rubber footpad atop the platform providing adequate grip in dry conditions. The grips on the scooter itself use rubber material with adequate texture for secure purchase, though some testers describe them as feeling slightly cheap compared to premium alternatives.
Smoothness
The 10-inch pneumatic air-filled tires with pre-filled Slime flat protection deliver strong ride comfort for this price category. Testers consistently describe the ride as “smooth,” “nice,” and far superior to solid-tire alternatives when crossing sidewalk cracks, rough pavement, or uneven surfaces.
Weight
At 37 pounds, the G4 Pro sits in the middle ground for portability. It’s light enough to carry short distances and lift into car trunks, but heavy enough that carrying up multiple flights of stairs would be taxing.
Build Quality & Design
Build Quality
Build quality significantly exceeds expectations for the sub-$600 price point. The aluminum frame feels solid and sturdy with no flex, rattles, or vibrations, even on rough roads, and the folding mechanism uses thick metal components. Thick plastic fenders resist cracking, and wire management shows attention to detail with thick-gauge wiring and rubberized waterproof cylindrical connectors. The grips, however, are described as feeling slightly cheap. Frame durability overallreceives consistent praise with no reports of cracking or structural failures.
IP Ratings
The G4 Pro carries an IPX4 water resistance rating, providing basic protection against splashing and light rain but not designed for heavy downpours or water immersion.
Reviewers note riding in light rain doesn’t cause immediate issues, though prolonged exposure to wet conditions should be avoided. The motor and controller benefit from sealed connections with rubberized waterproof cylindrical connectors that block water intrusion better than basic plastic connectors.
Accessories & Lighting
The headlight provides adequate forward illumination for urban night riding, with placement on the stem rather than the deck. Reviewers describe it as “real nice” and “bright,” noting the placement provides better visibility than deck-mounted alternatives. Overall lighting capability suits neighborhood riding and commuting in dawn/dusk conditions, but may feel inadequate for high-speed riding on completely dark roads without street lighting.
The rear brake light automatically activates and blinks when the brake lever is engaged, functioning independently of the headlight for added safety.
Maintenance & Support
Maintenance
The pneumatic tires require maintenance (pressure checks, eventual replacement after 1,000-3,000 miles depending on use), and brake adjustment is needed periodically. The battery is located in the deck with a sealed aluminum enclosure and waterproof cylindrical connectors, requiring approximately 15 minutes to access and replace with basic tools.
Support
The warranty appears standard, but enforcement and claim processing quality fluctuate. Some units show battery degradation as early as 100-120 miles, though these appear to be defective batteries typically replaced under warranty.
Replacement parts availability through the GoTrax website is reasonable, with batteries, chargers, and common components listed. The Texas-based distribution appears to ship quickly when parts are in stock.
Customer service experiences are where things get mixed, as users have reported that they vary dramatically. Some users report excellent support, with one noting GoTrax promptly offered full scooter replacement when battery issues arose, then provided replacement battery and charger with same-day tracking when the user preferred that option. Others describe unresponsive support that fails to resolve issues, with some units arriving without manuals or hardware kits.
Long-Term Durability
User reports on long-term durability split between highly positive and problematic (and somewhat extreme) experiences. One detailed user account describes 248 miles of use with zero permanent battery drain and consistent performance when ridden 3-4 times before recharging. Another user accumulated nearly 800 miles before component failure, though this was the result of controller burnout from overheating in extreme heat conditions.
Given that the tires require only minor maintenance (pressure checks) and eventual replacement, as all tires do (after 1000 to 3000 miles, depending on what you’re riding on), alongside the generally positive sentiment towards the motor, the outlook is good. The frame’s durability and the overall build quality of the scooter mean you should expect 500 – 1500 miles of service with routine maintenance before major component wear becomes apparent.
