Why Won’t My Mouse Scroll?

Updated: Jul 5, 2023 5:48 PM
why won't my mouse scroll

Even the best computer mouse can run into trouble sometimes, which can cause endless headaches if you’re trying to get work done. If you’ve been asking yourself, “Why won’t my mouse scroll?” you’ll want to keep reading. Today we’ll discuss the different reasons why a mouse might not work and how you can fix the problem.


  • The first place to look is always the battery compartment. You’ll find that if battery power is running low, your mouse will begin to malfunction.
  • You should also clean your mouse regularly to avoid this issue. This will keep debris from building up and prevent a physical problem with the scroll wheel.
  • Finally, you may have issues with your mouse settings, like needing to update mouse drivers. For this, you’ll have to dig deep into your computer’s settings for the answer.

Solving Mouse Scrolling Issues

Having issues with your scroll wheel can cause endless headaches, especially if you’ve invested in a great mouse for excel or whichever program you use most regularly. This can be due to a few issues, so we’ll review the most common ones below. By the end, you should be able to figure out your problem. If you’re still looking to invest in a new mouse, try reading our Microsoft Arc mouse review.

Insider Tip

If your mouse is moving slowly, check your mouse’s properties and adjust the scrolling speed if necessary.

Charge Your Built-In Battery

The first place to look is always the batteries. If battery life is low, you’ll run into all sorts of problems, one of which can translate into your mouse scroll wheel not working correctly. If they need to be switched out, you’ll need to learn how to change the batteries in a wireless mouse to get your mouse back to its old self.

Clean Your Mouse Wheel

If you haven’t cleaned your mouse lately, it might be a good time to do so. Certain debris, like fluff from clothing, can build up and cause a blockage. This will make your mouse scroll wheel start sticking, which prevents you from using it. Naturally, you’ll first need to look into how to clean a computer mouse before you’re able to solve this issue. You’ll also want to make sure you clean your desktop often, especially if you frequently eat at your desk.


Physical debris in mouse devices can cause your scroll bar to stick, so keep your desktop clean.

Look at Mouse Wheel Settings

Finally, this is the most technical of reasons. Simply put, there could be an incorrect setting in your mouse properties. You’ll have to check your computer to find the mouse settings to fix any incorrect ones. If you’ve recently been having an issue, such as your mouse scrolling up while you scroll down, this is also where you’ll be able to solve that problem.

STAT: In 2020, China exported computer accessories amounting to over 31.5 billion U.S. dollars, the highest in the world. (source)

Why Won’t My Mouse Scroll FAQs

How do I find mouse properties on my computer?

That depends on the operating system that you use. For most people, you can search “Mouse Properties” in your search bar, and your computer will find the settings for you.

Can corrupt system files cause issues with my magic mouse?

Yes, corrupt system files can cause a whole host of different issues. One of them is the mouse malfunctioning. This is an issue an expert will need to look at, however.

How do I reinstall my mouse software?

The manufacturer should have driver software available to download on their website. You might have also received a CD with your mouse that allows you to download drivers.

What do I do if my rechargeable batteries aren’t holding power anymore?

In most cases, you’ll likely replace the mouse altogether if you don’t have a warranty. It would be more expensive to have the battery replaced than just to get a new mouse.

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