What to do When Your Wireless Mouse is not Working

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Updated December 5, 2022

The best computer mouse can be rendered useless if you don’t understand basic troubleshooting. Learning what to do when your wireless mouse is not working correctly is crucial. After all, nothing is worse than having to stop in the middle of what you’re doing because your mouse is acting up. Keep reading to find out the most common reasons your mouse isn’t working and how to fix it.


  • The first issue is that your computer might just need to be restarted. This is a trick as old as time and can often solve many problems for your computer and accessories.
  • Next, you might be dealing with a low battery level. If this is the case, you just need to replace what’s in the battery compartment or let the rechargeable battery charge.
  • Finally, there could be a hardware problem at play. You can try plugging your wireless receiver into a different USB port to see if the port or the dongle is not working.

Troubleshooting Wireless Mice Issues

You should know a few things when you have a computer, like how to use one keyboard and mouse for two computers or how to adjust mouse settings. Another important thing is having basic troubleshooting skills for your wireless devices. This will help you in a pinch.

Insider Tip

If you have a rechargeable wireless mouse, avoid letting the batteries drain completely to increase its longevity.

Hit the Power Button

The first step is to power cycle your computer. Sometimes this is all that’s needed to fix your issue. For one reason or another, resetting the power switch tends to solve a lot of problems. This absolutely includes issues with your mouse not connecting properly to your computer. If restarting doesn’t seem to help, it’s time to move on to the next troubleshooting options.

Pop in Some Fresh Batteries

Another common problem is that you have a low battery level. If this is the case, all sorts of things can happen. Your mouse may even start malfunctioning. You’ll just need to open the battery compartment and put in fresh batteries if it uses disposable batteries. If your mouse has a rechargeable battery, just plug it in and wait to charge up. Most mice driven by battery power have a light or something similar that tells you the battery’s status.


If your wireless dongle stops working, you’ll have to buy a new mouse.

Check for a Hardware Issue

Finally, there might be an issue with the hardware. This could be the mouse or your computer itself. Try plugging the wireless USB dongle into a different USB port. If this works, your port may malfunction and may need some work. If it still doesn’t work, you know the issue is with the wireless dongle. If so, it’s probably time to look at new wireless mice. You can also learn how to use a mouse without a dongle to get around this issue. If you need to get a new mouse, research a few options, such as what a 2.4 GHz mouse is.

STAT: In 2022, the computer peripherals producer Logitech reported sales revenues of 5.48 billion U.S. dollars, of which 1.45 billion U.S. dollars was generated by its gaming segment. (source)

What to do When Your Wireless Mouse is not Working FAQs

Is a wired mouse still a good investment?

Generally speaking, a USB mouse that plugs in with a cord is not a great investment. Their physical connection to your computer restricts freedom of movement, and the USB cord is prone to wear and tear.

Why is my mouse pointer moving on its own?

There could be a few reasons causing this. The first thing to do is check the pointer speed in your mouse cursor settings. If it’s set too high, it might seem like your mouse is moving of its own accord.

What is a Bluetooth mouse?

A Bluetooth mouse doesn’t require any USB devices to be plugged in and offers a truly wireless experience. Instead of using a USB dongle, it connects using wireless connections.

What are some tips for using my mouse?

The first tip is to get yourself a great mouse pad. These are relatively inexpensive and make a huge difference. You should also always make sure you’re using your mouse on a flat surface.
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