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In an industry that’s quickly getting inundated with new offerings, it’s important to consider the big hitters of the business VoIP providers. Two of the biggest competitors are RingCentral vs 8×8.
Instead of making you go out and do all the research, we’ve researched both systems so you know what you’re buying before you actually commit to a new virtual PBX system.
Check out the review below to learn which of these two VoIP solutions will give you the best tools for your business.
RingCentral – RingCentral offers four separate plans from which to choose. These plans follow a monthly price-per-user model.
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The first plan, called Essentials, costs $19.99 per user monthly. The Essentials plan includes standard features like unlimited calling in the US and Canada, 100 toll-free minutes, mobile apps and HD voice. The Essentials plan also gives you the ability to host video conferencing calls with up to four people.
The next plan, called Standard, costs $24.99 per user monthly and includes the features from the Essentials plan, plus some more. In this plan, you get 1,000 toll-free minutes, internet fax capability and call log reports.
The most popular plan, called Premium, costs $34.99 per user monthly. If you purchase this plan, you can host up to 100 people on a video conferencing call and bump your toll-free minutes up to 2,500 per month. The Premium plan also includes more advanced management features like custom app development, single sign-on capability and a wider range of external integrations.
The most expensive plan, called Ultimate, costs $49.99 per user monthly and increase your monthly toll-free minutes to 10,000. You’re also able to host up to 200 people during your video conferencing calls.
8×8 – 8×8 offers three different VoIP plans from which to choose. Like RingCentral, these plans charge on a monthly, per-user basis.
8×8’s first plan is called the X2 edition, and it costs $25 per user monthly. This plan includes all your standard VoIP features, plus the added features of video conferencing for up to five people and integration of external software like Salesforce and Zendesk.
The next plan, called the X5 edition, costs $35 per user monthly. The X5 edition includes all the features from the previous tier. It also gives you the ability to video conference with up to 25 different people simultaneously and gives you call recording functionality and an operator switchboard.
8×8’s most expensive plan, called the X8 edition, costs $55 per user monthly. This plan bumps up the number of participants on video conferencing to 50, and gives you full contact center functionality. This includes a contact center IVR, contact center minutes and in-depth reporting and analytics.
If you can’t easily use your VoIP provider’s interface, then you’ll likely have troubles using the service to its full potential. This is especially true for new employees and those who are unfamiliar with the software.
During testing, we found that both 8×8 and RingCentral’s user interfaces were clean, simple and easy to use. While it may seem inconsequential, the use of flat icons and a simple color scheme make the dashboards and interfaces easy to navigate.
In previous days, 8×8’s user interface was clunky and outdated. Due to recent updates, their software is now up to par with RingCentral’s.
Both RingCentral and 8×8 offer all the standard features and functionality of any business VoIP solution worth its salt. These features usually include things like auto attendant, call forwarding and call waiting, along with unlimited calling and texting within the US and Canada.
When it comes to advanced features and configuration options, both companies still provide similar offerings. However, the differences lies in how these advanced features are offered.
RingCentral tends to include more advanced features overall in their base packages while 8×8 typically requires more upgrading to access those same features.
RingCentral and 8×8 have both created comprehensive and incredibly helpful customer support solutions. They also both excel in different areas.
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RingCentral offers 24/7 live phone and chat support for their customers. They also provide a full online support knowledge base that you can search and find your answer.
8×8 offers live support as well, but perform better than RingCentral when it comes to the resources they provide online. Along with their company-created resources, 8×8 also gives you the option of reaching out to the community of 8×8 users for answers. This is sometimes more helpful because these are people using the system on a daily basis.