Guide to Returning a Hoverboard

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Updated February 13, 2023

There are many reasons why even the best hoverboard may need to be returned. They could be physical in nature (defective battery, malfunctioning motherboard, consistent gyroscope action) or preference-based (e.g. color not accurately represented in the manufacturer’s product description). Keep reading to learn more about popular reasons for returning a hoverboard, as well as the exact steps needed to file a hassle-free return. Alternatively, if you are tired of dealing with hoverboards that don’t meet your expectations, you can always follow our guide on how to make a hoverboard.

What Are Common Reasons for a Hoverboard Return?

In the early days, more than 500,000 hoverboards were recalled due to electrical and fire safety issues. Today, the emergence of UL certification for hoverboards has really increased production standards and helped to stop hoverboards from exploding, arguably resulting in fewer returns due to safety issues. However, other reasons for return remain, including but not limited to the following.

  • Defective battery packs
  • Internal issues such as unresponsive motherboard
  • Cosmetic issues, small imperfections
  • Sudden change in preference (e.g. color, style)

How Do I Return a Hoverboard?

Hoverboard return policies vary wildly depending on the manufacturer (if purchasing directly), or through the e-commerce store, it was purchased from. And if you are curious about another fun ride, you can check out our article on how water hoverboards work.

Here are the steps needed to return a hoverboard.

1) Consult with the e-commerce store or direct manufacturer for exact terms regarding the return policy. Examine it thoroughly, checking for restocking fees, terms about returning the hoverboard in original condition (e.g. not used or opened), or other outliers.

2) Complete a return application.

3) Once authorized, retrieve return instructions, which may include a free prepaid stamp.

4) Return your hoverboard and expect to receive a full refund within the number of days of purchase stated by the manufacturer or store.

Some manufacturers may also require refunds without a set number of days of purchase (with a receipt required), returned in original condition. Some even subject buyers to a 30% restocking fee and provide exact return instructions down to the type of packaging used.

Amazon is a huge marketplace for hoverboards. Any return follows the conventional return process of visiting My Orders, selecting the order, choosing ‘Return or Replace,’ and following all of the on-screen instructions for processing the return, including the preferred return method. A full refund to the card on file or store credit may be offered in some cases. Most of the time, Amazon will also offer a return label.



Return Policy


Guide to Returning a Hoverboard FAQ

How much is a hoverboard?

Hoverboards vary wildly in cost. Like most products, better specs translate to higher costs. Expect to pay as little as $200 for a UL-certified hoverboard.

Are hoverboards safe?

Yes, hoverboards are very safe. They have made significant strides in recent years, with the expansion of UL-certification for electrical and fire safety.

How much is return shipping on a hoverboard?

Many manufacturers, such as Amazon, offer free return shipping, whereas direct manufacturers may charge a small fee or have you cover the cost of shipping the hoverboard.

Do hoverboards have warranty?

Most hoverboards should have a warranty.

Why does my hoverboard die so fast?

There are many reasons why a hoverboard could stop working as intended, including but not limited to a faulty battery and defective motherboard. Heavy weight placed on it over time could also drain the battery. It’s important to learn how to test your hoverboard’s battery and the best tips for fixing your hoverboard before returning your unit.
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