Comcast vs. Dish Network (comparison)

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Jeff Chabot has a background in web development and design, as well as working in broadcast television as a studio engineer, lighting director and editor. He frequently writes about technology, broadcasting, digital entertainment, and the internet.

12 Comments to Comcast vs. Dish Network (comparison)

  1. I tried DISH TV for 2 years. During that time, my free movies disappeared, my number of channels were reduced, and my monthly bill increased. I never got the free hopper as advertized because there was a high extra unadvertised monthly fee associated with it. A remote control given to me by the DISH installer for my bedroom TV worked sporadically. Maximum HD resolution was only 1080i, and DISH charged me $20 to return their equipment.

    I switched back to cable TV because they offered me free HBO for two years, and a lower monthly bill than DISH. Maximum HD resolution is 1080p, and cable doesn’t charge me to return their equipment.

  2. I’ve been a WA State Comcast customer for many years. My experience has been, for the most part, very positive. Their home service technicians are so helpful and polite. Ninety percent of the time I’ve had a positive experience with telephone support staff.

    Negative comments: Their “Chat” service is useless. I believe it is outsourced. They have also outsourced some technical calls, and once again, those calls have been incredibly frustrating because they don’t know what they are doing and their main purpose seems to be to sell you their technical support package. When I called the main Comcast number to complain, the rep told me they had tried outsourcing but were beginning to bring it back to the States because of the complaints.

    Comcast has a “Customer Loyalty” department that most people don’t even know about until they call to cancel. Their kind and helpful reps work with me, finding me specials and discounts that allow me to stay a Comcast customer, get the channels I enjoy watching, and stay within the budgetary limits of my fixed income.

    But, as helpful as this department is, most customers don’t know they can do this on a regular basis. For example, my mother, a senior on a fixed income, was paying almost $240.00 a month for phone, internet, and cable, more than her electric, gas, and water/sewer bills combined! I called Comcast for her and was able to get her bill reduced almost $90.00 for the period of one year.

    But why should we have to call? Why doesn’t Comcast just reduce their rates and stop adding more and more complex and unneeded features? Or just offer basic packages without those additional features? One doesn’t buy cake when all one needs is bread, right? We should have more choices.

    CAVEAT: These specials DO end, so one needs to keep track on one’s calendar and be sure to call in again BEFORE the special ends or the next bill will be an unpleasant surprise.

    • I agree with you. I am tired of Comcast raising rates and then taking channels off. I do not know anyone who wants to pay more for less. Seriously thinking of switching to Dish.

      • The good rates of DISH (like Comcast) are only good for a year. After that, both jack up the rates.

        Until they change these rate policies, I supposed the best way to go is to switch back and forth every year to continually receive the lower “New customer” rate!

  3. KTM20 Rick

    I am a current long time Comcast customer. However, I am about to become a former Comcast customer. They are too big and have evil devil-like attributes. I don’t play with the devil.

    • i was just treated like garbage by cust serv at comcast. goodbye. i dont give a ratys ass if i pay more witjh dish, comcast is done

      • I just got snubbed by ‘chat service’ on comcast. wanted to ad some spanish channels. Am seriously considering changing providers…

  4. I WOULD LIKE A DISCUSSION ON VALUE PER SERVICE AND QUALITY OF INTERNET SERVICE. AM NOW A COMCAST CUSTOMER

    USING A LOT OF INTERNET AND WOULD LIKE TO GET A CLOSE COMPARISON ON IP QUALITY

    • Just wait until something goes wrong with your Internet.
      Comcast requires an $80 payment over the phone to talk to a professional
      Tech. Comcast customer service is a joke.

      • Weird, I’ve never paid a dime for help with my internet in 6 years. Not sure where you live……

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