Comcast vs. DirecTV (comparison)

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Jeff Chabot has a background in web development and design, as well as working in broadcast television as a studio engineer, lighting director and editor. He frequently writes about technology, broadcasting, digital entertainment, and the internet.

29 Comments to Comcast vs. DirecTV (comparison)

  1. Anonymous

    I don’t know what you’re all talking about. I switched from Comcast to directv a year and a half ago and am about to switch back. I have never experienced a more horrific excuse for customer service in my life than I have with directv. 3 different times they charged me more or unexpectedly and every time I had to spend hours over several days on the phone to get a refund that wouldl take weeks. The genie stopped working after 6 months and I had to wait 2 and a half weeks – not for them to come fix it, they didn’t, for a new one to come in the mail, that I had to install, and pay for, as they only have a 6 month warranty AND they wouldn’t even give me credit for the loss of service all that time. I had every channel and they said I could go through a long complicated process to request credit that would be a few dollars a week. I’m on a 2 year contract and after a year it went up to about 180 a month – just for tv. I could be paying $100 less a month with Comcast for their premier package – I talked to them yesterday, that would be good for a year and then go up $20, no contract. Right now I don’t have tv because I set up a “late pay’ on their system online – I get paid tomorrow, which was 3 days later – I got an email and everything saying it was approved and service would not be interrupted. But it was anyway and you can’t talk to them on the phone if service is interrupted until you pay so I could only email. Their first response was that I had done the extension too late, stating I had done it a day later than I did. I replied saying it was a day earlier and it was approved, they never answered. I apologize for the rant, but do not understand how anyone can say directv has acceptable customer service. Right now I would gladly pay more for less just to avoid ever having to deal with them again.

  2. all of you are just haters towards Comcast i don’t see how anyone would want to use satellite considering it wont work in very snowy weather or high winds which can know down branches on it and i live in the mountains which has to deal with this weather if it weren’t for Comcast i wouldn’t be able to use the services provided also Comcast is faster

  3. ComCast SUCKS!! They are trying to become a monopoly because THEY KNOW THEY SUCK! That way, people will have no choice but to obtain sucky Comcast services.

    • Anonymous

      I AGREE – THEY ARE THE WORSE!!!! THE CUSTOMER SERVICE DEPT. COULDN’T CARE LESS………..and THEY LIE.

      • Anonymous

        you must live in a really terrible area because Comcast offers internet, tv, phone and home security… what does Directv offer? 800 usable channels. Also Comcast had on demand Directv doesn’t. which cause a lot of problems if you miss your show.

        • Apparently you don’t know much about Directv. They also have on-demand, but not like Comcast. With Directv, you have to have a certain box & “high-speed” internet.

  4. Comcast is HORRRIBLE. I have been with them for 5 years. They raised my bill without telling me to $176.00!!! I have the triple play package (cable,phone,internet), but you would THINK I have EVERY channel with that price! I am now in the process of switching to Directv. Comcast’s customer service is awful. They will “accidentally” shut your services off too early, promise not to charge you a reconnection fee, and then CHARGE YOU A RECONNECTION FEE! They will shut you off, no notice. Forget getting help with technical issues. It took me 2 hours and 5 reps one day just to provide me my internet service network key (which turned out to be located on the bottom of the modem. Lol) All in all, the only thing they really know how to do efficiently is collect a payment. I have no problem running to sign a contract, just for a peace of mind.

  5. DirectTv shut my service off because I accidentally underpaid a bill by $35. I’m a very loyal and 15-years long customer. I underpaid the bill accidentally because they don’t actually send me a bill so I was guessing the amount based off of every other previous bill’s payment. I had previously requested they email the bills to me and this was not executed. This is the second time this has happened. The “retention” rep told me that if I don’t see a bill from them around the middle of the month then I should call them. This was at least more helpful than the basic customer service rep who seemed to think we were on “autopay” on a credit card that was over 1 year expired despite my constant explanation that I had been manually sending them payments via my Morgan Stanley bill pay each month for over a year.

    I’m pretty annoyed. This is terrible service to a loyal customer. And they really did not seem to care at all when I called tonight.

    Is Comcast really that bad? I think I might need to try them. I’m just tired of the always random issues with DirectTv where they regrettably blame the customer. And yes, if its windy or rainy, you will lose your content or randomly have things not record.

  6. I have had DirecTV for over 10 years and have the top wack equiment. Genie, GenieMini, HDDVR et al. They really have a lot of HD channels. Today I decided to investigate Comcast because I have their Blast for internet and it is very fast and constant. After 4 hours with reps et al I still cant get the HD receiver to work. Reps online and on the phone don’t seem to have a clue. Tomorrow I go back to the store to change the receiver. Very bad start Comcast. One more thing about DirecTV. They have the $20 a month equipment warranty that covers all your equipment. They just replaced my 55″ LED TV with a brand new one. Way to go DirecTV. The rain loss of signal thing is very very rare.

  7. Comcast is the worst. Every few months, they change your service and charge you higher cost for less channels. Have been dealing with them for years and I’m done. Switched over to DirectTV tonight due being told by a Comcast customer rep that they were changing their service on my account since I’m on the economy package, I will not receiving HD and higher channels and as of April 14. I pay $65.00 a month. so what do I get for this $65.00 is 25 non-HD channels. I have the economy package, but, Comcast charges for all equipment, even the remote, HD, and many fees that you end up paying at the next tier and it’s not economy at all. I’m done, and switching to DirectTV!

  8. MarinCountyMan

    Comcast is just SOOOOO bad on the customer service…they lie, cheat and steal….no service and when they do show up they send “temps” (after making you wait for them …forcing singles to lose out on going to the office)….its just mind boggling. Just so disappointed in them. Shorting the stock and moving to Direct TV.

  9. I love my directv i have had this in my home for over 11 years and would recommoneend directv to anyone.and you have nothing to worry about with weather i have had alot of snow this winter and didn’t need to call directv or anything. I will never go back to comcast.i love my directv!! And i also have 2 small children and it is s also great for them my six year old records all of her own shows. She loves Disney!! And we never have a problem with customer service!!

  10. I have been a Comcast customer for a long time in Michigan although I have Direct tv at our West Virginia home. I haven’t considered changing Michigan to Direct tv in Michigan until tonight when I tried to contact Comcast customer service to change packages. I noticed that they had a bundled packaged advertized that was $50./mo. less than I’m currently paying with more channels so I called to change. After a 5 minute wait and verifying identity, I explained what I wanted and was told I had to talk to customer loyalty representatives, whereupon I was put back in waiting for ten minutes, explained it again and after 5 minutes of the new rep’s working on it, was suddenly disconnected with no way to get back to that rep. He didn’t call back although he had my account info. I started again and exactly the same thing happened but with longer waits. I spent an hour with no result whatsoever. I’m investigating Direct tv tomorrow, although I hate going through the bother of a change. But now I’m aggravated.

    • I have been disconnected from Comcast on a few occasions and never received a call back either. It was exhausting having to wait through prompts, having to repeat and repeat again my personal information and issue as if my previous calls had never been made.
      Frustrating and insane.

  11. I had to switch from DirecTV to Comcast when I moved. It was terrible. DirecTV is light years ahead in user interface. Comcast’s interface is clunky, awkward, and slow. It takes multiple screens just to set up a series recording. Horrific.

  12. Comcast squeezes you at the lower rate tiers. Not one single sports station or entertainment channel at the lower end, not even Discovery or History channels, or Food Network. 10 HD channels for 30 bucks, the ABC, NBC, CBS, PBS, Weather channel and a few other basics. Now they formed a cable monopoly with Time Warner so people will get squeezed more to pay more for less, which is why I am about to switch to Directv!!!

  13. I’m considering switching from Comcast to Directv…. question is, will i lose directv reception on rainy days??

    • No, You will only lose Directv service in SEVERE cloud cover. ie: you walk outside and look at the sky when its noon and it is black as midnight. Aside from that, depending what weather is like where you are, other factors to consider are snow/ ice accumulation on the dish and damage to the dish due to hail. The latter is quite rare.

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