DirecTV vs. Dish Network (comparison)

A/V Comparisons 4052 Views
DirecTV vs Dish Network

Amanda has been writing for several entertainment, tech, shopping and business websites since 2009. A resident of Los Angeles, she also works as a screenwriter, script reader and tutor. She's obsessed with film and TV, and is not afraid to admit that her Samsung Galaxy SIII is her most prized possession.

286 Comments to DirecTV vs. Dish Network (comparison)

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  6. George S

    I am satisfied with Dish’s Hopper except for the visuals. The Dish system with their standard receiver provides a much easier visual of the Guide, program Info, etc. All the text is black with a white background which provides the best possible reading.

    However, Hopper designers in their attempt to make supposedly attractive visuals, sacrificed ease of reading for design. They used white letters on a gray background, or gray letters on a lighter gray background. Sometimes in a effort to emphasize a word or phrase, they used orange or red which also makes it hard to read.

    If they would just use black letters on a white background, I would be totally happy with Hopper.

    Direct TV uses white letters on a black background witch is far superior, but in my estimation is still not as good a black on white.

    Nothing is ever used regarding readability of Dish vs Direct TV. WHY NOT?

  7. An intriguing discussion is worth comment. I think that you
    ought to write more about this issue, it might not be a taboo
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    To the next! Best wishes!!

  8. Steve Beavers21

    I would have DirecTV in a heartbeat—IF they had the Pac12 network. If there are any DirecTV snoops around, take note and report this to your big bosses. I know I’m not alone.

  9. I’ve been a Dish customer for the last six yrs. The original installer didn’t connect a grounding wire from the satellite dish properly, so when lightning hit the ground nearby, not only did it take out the receiver but also my TV. They paid for my new one but not the cost to try to fix the old one or the time to go to town 25 mi. away.

    Remember that after your initial contract expires, you can negotiate a reduced program cost
    by contacting Retention. Two years ago, Direct gave me a good deal which kept me as their
    customer. This time, not so much. My savings by switching to Dish will be about $350 over the first year. Second year, the prices are about the same. Call either one regularly to ask for any promotions available. When negotiating with Retention at the end of your contract,
    remind them how much it will cost the company to lose your business. If they don’t come back with a number you like, switch service.

  10. Your comparison says Direct TV won for programming because it isn’t missing any channels. This is exactly WHY we are leaving Directv – because they don’t offer PAK 12 Games! If they did, then they would be perfect. But they are not.

  11. If you want to sign up for Dish Or you have already within a week of this post then you can use referral bonus and save $50 off your bill on top og great offers or installation fee. My first bill was 0$ of course because Dish doesn’t charge for the first month but my 2nd bill was only $12! I have my statement as proof so Call 855-318-6900 or visit dish.com/refer to order DISH.
    Provide your unique Refer a Friend certificate number (VCD0010913467) If you’ve already order service reply to this post with already with dish but still need and I’ll give you a different number that should work or I’ll call them for you to make it easier.

  12. I SIGNED UP WITH DISH, MOVING FROM DIRECT TV BECAUSE THEIR BASIC SERVICE WAS CHEAPER THAN DIRECT TV (19.95/MONTH), EXPLAINING SEVERAL TIMES THAT MY ONLY INTEREST WAS IN PBS, AND ONLY PBS, AS I HAVE NO INTEREST IN SPORTS, MOVIES, SPECIALS, OR ANY OF THE OTHER JUNK WHATSOEVER. IN ORDER NOT TO HAVE TO MESS WITH BILLS I FOOLISHLY SIGNED UP FOR AUTO PAY ON MY AMEX ACCOUNT, ASSUMING THAT I WAS DEALING WITH A REPUTABLE COMPANY THAT ADHERED TO NORMAL, ETHICAL BUSINESS PRACTICES. I RECENTLY REALIZED THAT I HADN’T WATCH EVEN AN HOUR A MONTH, AND THAT “MASTERPIECE THEATER” AND “MYSTERY” (MY MAIN INTERESTS) ARE AVAILABLE ONLINE, I DECIDED TO CANCEL MY ACCOUNT ALTOGETHER, AND WAS ASTONISHED TO LEARN THAT MY DISH ACCOUNT HAD BEEN “UPGRADED” IN 2010, WITHOUT MY CONSENT, KNOWLEDGE, OR DESIRE, TO A “HIGHER” SERVICE WHICH INCLUDED HBO, SPORTS CHANNELS, AND ALL OTHER MANNERS OF JUNK THAT I HAD IN NO UNCERTAIN TERMS EXPLAINED THAT I HAD NO INTEREST IN , AND THAT DISH HAD EXTRACTED $105,35 A MONTH FROM MY AMEX ACCOUNT SINCE 2010!!!! SO FOR 53 MONTHS DISH HAS FRAUDULENTLY EXTRACTED MORE THAN $85.00 MORE THAN I HAD AGREED TO, FROM MY AMEX ACCOUNT FOR “SERVICE” THAT I DIDN’T WANT, AGREE TO, OR USED! THIS IS FRAUD, PLAIN AND SIMPLE, AND ANYONE WHO BEHAVES IN THIS MANNER BELONGS IN JAIL!!

    • I find this hard to believe!! Besides, if it took you 53 months to figure this out maybe you shouldn’t have a credit card!

    • Anonymous

      We also signed up w Dish.just two months ago.
      They reneged on there teaser offer; saying the guy who offered it wasn’t supposed to. they seemed surprised that I had his name date and time he made that offer. And now with this months bill they increased charges again increased our charges and this with what they promised was a “locked in” price for TV; internet and phone service.
      Their phone ‘customer support’ is the worst I’ve ever experienced… no one seems to be able to remedy the situation.
      DO NOT use this company.. they will drive you nuts!!!
      If they do not fix this I’m writing to my state Attorney General..
      If you consider using Dish keep records dates times names of every one you talk to… incase you need to report to your own State representatives.
      But save yourself the trouble and headachE.

      DO NOT USE DISH!!!!!!!!!

    • George S

      Don’t use capital letters and use paragraphs. People will not read your post, as it is too difficult to read

  13. Anonymous

    We have had both DIRECT TV ( 5 years ) and DISH NETWORK ( 4 years ) . I will tell you honestly, there is not much of a difference. We had good costumer service and reception with both companies. Truth is when weather is bad, YOU WILL LOSE your SAT. service regardless of which provider you have. We were very happy with Direct TV and were sad to have to switch. We were with Direct TV before the big flat Screen HD boom. Our original bill for 2 rooms was $41.89 and 5 years later it was only $64.98. Over all we were quit pleased until the christmas we received 2 HD FLAT SCREEN TVS. We called to have them come out and install the new HD receivers. NOW MIND YOU all we wanted was to upgrade the two receivers we had to new HD ones. NOT EVEN DVR and they were going to charge an 80 dollar service call for installation and 99.99 per receiver and our bill would go up 50 a month. We spoke to the Retention Dept. and begged them to do anything so that we would not have to switch our answer ” I am sorry there is nothing we can do.” So, we switched and Dish came out and set us up. Now almost a month later DIRECT TV started sending out letters and promotions in the mail BEGGING us to come back. That was 4 years ago and we still get offered everything and the moon to switch back. I can not image how much money they waste on such stupid practices. Why not just treat customers with respect and loyalty from the beginning? Good luck in your search. I am of the belief that you just call them both and see which is running the best deal at the time for what you want. BUT make sure you set it all up when they offer free install or you will be paying out the waaa who.

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  15. cable is a rip off

    I am so totally fed up with Comcast since they stopped offering bundle savings to existing customers. I didn’t mind paying the 100.00 a month for the Triple Play. With that gone it is 190.00 a month and that extra 100.00 is my bill money! Looking at Dish and Direct TV they are much cheaper then Comcast with the discount but I need to remember they are not bundled including a phone and internet. I need to find out what just the Comcast internet costs and keep Comcast just for that. As for a phone I can get by with my cell but I prefer not having an electronic leash. I like an answering machine so I can screen my calls. I wish they posted what the prices will be after the year discount ends…

    • Anonymous

      Here’s some help. I’m switching from verizon to satellite. Go to best buy talk to guy about internet for 20.00 a month. Then buy yourself a magic jack. 60.00 to buy and 25.00 a year! Yes I’ve done it!! Still everything less then 100.00 a year!! Ty.

    • I have had Comcast, at first Selkirk, since 1980. I was offered the internet and cable package for What they claim at $112 a month. I am now paying over $200 a month.

    • I have had DirecTV for nearly 14 years and couldn’t be happier — Comcast is STILL a joke here, only have one of each movie channel in HD, and have an absolutely horrible Motorola DVR.

      That said, they’re a necessary evil for internet as DSL is only 1.5 megs around here…

      So here’s a piece of advice for those of you looking to ditch cable TV, but keep the cable internet: Comcast and many other cable companies will try and ding you with a “no TV” fee of anywhere from $7 – $20 per month depending on your location and cable company (around here Comcast wants $13 per month)… this is completely avoidable by buying your cable internet through Earthlink. Earthlink has done a horrible job at marketing their service, but the cable companies are required to let a competitor re-sell their services on their lines — and in 90% of the cases, the competitor is Earthlink.

      It is the EXACT same service — the only difference is you get a @earthlink.net e-mail rather than the cable company — the cable company is even the one who sends the bills on their behalf — but without the “no TV fee”… around here Earthlink charges $42.95 per month for “6 meg cable service”, whereas Comcast charges $45.95 — and I’m getting 25 meg service with them (which comcast wants $55 for) — I asked about this, and they said they generally put “6 megs” on their site to be safe, but in many areas like mine they are able to offer more…

      Not to sound like an ad for Earthlink, but I discovered this back around 2000 and have referred many, many friends who wanted to drop cable TV and keep the internet without getting dinged for it, and it’s saved a bunch of money over the years; they really have done a truly horrible job of marketing this service that really only they provide… the only caveat is that you have to COMPLETELY cancel the cable company, then go to Earthlink and sign back up. If you’ve bought a cable modem they will just re-activate it under the new Earthlink-provisioned account, but if you have leased your cable modem you actually have to let the cable company pick up the old one, then the next day bring another one when they re-provision you for Earthlink (since it’s a new lease under Earthlink)

      Just thought I’d spread the word :)

      James

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  16. Mr Markus

    I have worked for both, and honestly I hear the same from both, If I would have any service it would be Directv not just because I work for them but primarily because of the content, the many options the great picture quality and directv genie lets you record whenever you want and I don’t want someone telling me when I can record, and what. Also the genie now had a wireless option, as well as the remotes are RF making it easy to control without ever aiming at the box. Furthermore I love having the option to record and pause live tv in up to 4 rooms with the Genie and having 5 tuners makes it so much easier to enjoy tv with less conflicts. Now directv is offering free upgrades and several of my customers have been taking advantage of this option, if anyone is having issues or wants help with their Directv I would be happy to help.

    • What about interenet service? Does it matter what area that you live in?
      Thanks for your help.
      Nancy

    • Anonymous

      Hi Markus we have had direct tv for over a year and just had the Genie put in . You said Genie has a wireless option now. That was not offered to us how much extra is it for the wireless.

      • Directv Lady

        It is a $99 upgrade fee to get wireless. It eliminates the cables in every room but you still need a power cable and an hdmi cord to connect it to the tv. There are no discounts right now for the wireless upgrade because it is brand new.

  17. A directv rep had called me and offered three month free HBO and Starz as a try-out.
    I accepted but found out later that the also had included NFL in the package,
    We never watch NFL but could not have it deleted because they said it was a package deal, although the representative never mentioned it.
    Now Directv says I cannot unsubscribe the contract that I had for more than 25 month, because the NFL addition extended the contract with 12 months.
    Dishtv is very sneaky and totally not trustworthy.

  18. I am considering switching from DirecTV to the Dish as well. After 10 years of being with DirecTV, I saw my bills continually rising on a monthly basis. When it got up to almost $120 a month, I called and they reduced my bill with a “special promotion” that was supposed to last for 6 months but did not. When I called customer service, they apologized and reduced again but took some channels away. I called again and asked why they took the channels, they said they weren’t included in my package…. After going back and forth for a couple of months, I asked to speak to a supervisor who again apologized for the “confusion” and he set me up with a new “guarantee” that my bill will be $64.48 a month for 12 months. I was pleased to finally have someone understand my frustration and was willing to keep us as loyal customers. I was kind of excited to get my new lower bill this month but… Surprise!! It’s back up to $91 a month!! (BTW, I never did see a bill that was $64.48) So again, I call customer service and explained that I was “guaranteed” $64.48 an month for 12 months, by a supervisor. And wouldn’t you know it, they don’t have any record of that but would be happy to give me $10 off the next months bill….. really?!?!?! No thanks, I can live without the TV. If you’re considering DirecTV, you may want to rethink your options. Or make sure you get everything in writing before agreeing to any offers because who knows when your “special promotion” will disappear.

    At least with the Dish, I’ll be paying $50 less a month for the first 12 months, then $30 a month less for the next 12 months….. If I choose any cable service at all…

    Someone needs to invent “Ala Carte Cable” where you only pay for the channels you want and aren’t bogged down with 500 plus channels of wasted air space. As far as I know, most people watch about a handful of channels and would be willing to pay about the same and not have the “spam channels” that they have to filter through to get to the channel they want.

    Thanks for letting me vent!!

    • Terryl Brown

      I had a similar experience with DirecTV, but i have it in writing and they still do not honor the contract.

    • Contact me via email if you are interested in switching to Dish. I have some great offers at the moment.

    • Susan,

      I am currently going through the very same scenario with DirecTV. I have been promised rate reductions for 12 months, only to see a different amount appear on my online billing for the past four months! It’s a crap shoot- what amount will appear THIS month?? I have spoken to countless individuals, jotted down many “badge numbers” of the reps with whom I chatted, been put on hold for periods of 30 minutes or more, and been disconnected more times than I care to imagine. Just today, a supervisor shared, “I’m sorry…this is the best we can do.” This is not the way to conduct business. The loyalty and reliability are gone. We are ready to jump ship after many years with Direct. What a shame….

      • DIrecTV must have some kind of “end phone call” time on their system. I called Customer Support twice yesterday and both calls were “disconnected” after awhile … wished I’d have timed them!

        I’m in the process of researching both DirecTV and DISH (to replace Cox Cable), and due to this issue with DirecTV makes me want to go with DISH!!! However, from the comments here on this page, they both have a lot of negatives and not TOO many positives!

    • Anonymous

      I agree we need ala cart tv and only pay for what you choose to view instead of the crap they feed us

      • Anonymous

        If that was possible you would find TV would be too expensive for most people. The major networks would charge more knowing almost everyone wants them, AMC and networks who have great shows like Walking Dead would charge more. and if you wanted a less watched channel like The Military Channel it would have to charge more to stay in business or have inferior programming . Eventually there would only be a dozen or two channels . The way it is now a company sells all their channels to Dish or Direct or Time Warner , their most watched channels and their less watched channels are packaged together at a price we can afford. If we did it your way networks would not come out with new channels , they would either charge outrageous amounts for lesser watched channels to make production profitable or they would kill them off.

        • But channels would also HAVE to come out with quality programming, to stay alive. Why do I pay $80 for a package that has 150 channels if I only really watch 10-12? Because SOMEONE has to pay for abortions like what TLC has become, etc. If this had been possible a decade ago, the world would have no clue who Honey Boo Boo or the cast of Jersey Shore were.

          But the package system subsidizes crappier TV. Cable TV came about, in large part, because broadcast TV was overrun by ads. Cable, as a subscription service, did not. My how times have changed. I remember I used to get through a cable show with MAYBE 2 ads per hour, and they were only for other content on that channel. Now days….good luck.

          If only I could get a good internet solo, in a rural area, I’d drop TV all together like I did while living in Japan. And never missed it.

    • Anonymous

      Direct tv literally ruined my credit 10 years ago. When I cancelled service with them and they didn’t receive their boxes on time they took it upon themselves to withdraw $4000 from checking till they received boxes which were on their way via UPS when withdrawal happened. They didn’t even bothered to call and ask if boxes had shipped. It took then over a month to return our money and they didn’t even return full amount. It only took them a day to take our money. Never trust this company. Reps only work there and don’t care if they take advantage of you.

    • DirectTV user

      i have to agreed with you. i have been with DirectTV and now my bill its up to 133 when i had just talk to a rep about my bill being 95.97 less than a month ago. so yes very frustrated and after 10 years they will lose me as a customer. just on basis.

  19. I am considering switching to Dish or Direct, but from reading all the reviews. I don’t think it is a good idea. It seems like they raise prices once they have you lock into a contract. Hmm..

  20. I recently switched from Dish Network to DirecTV 5 months ago. I’ve been satisfied all 5 months. I live in Atlanta GA (USA). I have the cable and internet bundle, 3 standard dvr boxes. My bill is roughly 92 bucks every month after taxes and fees. As with most cable companies, that’s a promotional price, and it will increase to the original rate, and my exact dollar [at that time] after taxes and fees, would be around 140 bucks, and I’ll be at a guaranteed and fixed rate, not to mention, I’d be eligible for another promotional discount, provided I’m on time every month with payments. I have just as many channels as Comcast. My service has never been interrupted when it rains or snows. The customer service is a bit flaky at times, but it’s not too bad. Their internet comes from AT&T, and their internet is Comcast’s only competition, because Dish Network’s VIaSat internet is pure garbage! Even the best speeds that Dish has to offer are no good….after 7 or 8 youtube vids, you can forget it! They reduce the speeds on you! And nevermind things like netflix or pandora. You’d never survive it. Do yourself a favor….if you can’t do Comcast or Charter for whatever reason, and you have to choose b/t Direct and Dish, CHOOSE DIRECTV! Yes, Direct may be 20 or 30 bucks higher, but I think it’s well worth it.

    DIRECT TV!!!!!!

    • Anonymous

      At least you understand the contract Chuck, so many people do not.

      It seems people cannot understand they are under a 2 year contract and they get credits the first year and then the price goes up and at the end of year 2 it goes up a little bit more. They see they can get Directv for $29.99 a month but do not see that is only for the first year and only is the cost of the programming. If they want a DVR that is extra , if they want 5 receivers there is a charge for each one.

  21. Directv raised prices lats few months without telling me. Just ordered Dish and will pay $50 a month LESS the first year and about $20-25 the second year, then well see what happens. Plus I can stream to my IPAD and Google laptop ANYWHERE with DIsh!

    • Anonymous

      The price increase notice was in your bill, you should check all that extra paper in the bill when it comes. If you have paperless billing then you should of gotten and email. Directv even posts it on your TV screen under messages if you have a HD receiver. You got the message , you just did not read it. Everything goes up, gas, food , electricity and your tv service.

      • Anonymous

        I have DirectTV and I have HD and I did not have any message on anything – so that isn’t true.

  22. Jan Barnett

    Based on this review I got Dish and it has to be the single biggest mistake I’ve made in years. The thing you left out is they have no grace period. If you don’t like it, too bad you’re stuck for 2 years. What you didn’t say is the customer service, although available is overseas. The language barrier is huge and made a 1 minute fix into a 1/2 hour production.

    I don’t have the energy to list more of the reasons they are horrible,

    What a mistake.

    • Anonymous

      I have the same complaint about DirectTv but it was 3 years ago and I’m not sure if the policy has changed.

    • Anonymous

      Directv has call centers in Tulsa Oklahoma , Denver Colorado , Missoula Montana and other U.S. Cities, unlike Dish and again google ” worst company to work for” , it’s Dish for the 3rd year in a row.

  23. Bill Simpson

    It’s all a sales game, regardless if cable, dish or direct tv, it is all about sales and profit.
    I have cable and want to dump them so bad, they just keep raising the price and when you call, they make it so confusing. They say we can do this and do that for $89….then you corner them and say “really”. Next thing the package is really $129 plus taxes. As a consumer it is really out of control. They have the PUC for electric and gas companies…not sure who over sees this, maybe the FCC. I am ready to go back to a big tv antenna on my roof and get 3 channels…like the 1950’s. Tired of the game.

    • Going through the same thing. COX is soooo expensive and I could not wait to dump them. Some apt complexes do not allow Dish and Direct. But I recently moved and I will save abt $100 with Dish. They are installing this morning. Will see how it goes. It can’t be worse than Cable (COX) for sure!

  24. One feature the Dish Network receivers have that Direct TV does not is that with Dish if you have a digital over the air antenna, there is a coax connector for this on the back of the Dish units.

    If you attach an antenna to this you can then scan for your locals and then they will be available in the guide (shown in yellow) for you to select to watch. A really big plus for me as I get around 40 quality HD channels over the air. Good local programming not available with Dish programming.

    • Anonymous

      this is not true many of the Directv receivers have ” Over Air Antenna ” coax connectors.

  25. Heather Collins

    We’ve been customers of Dish Network since 2007. I have been thinking of dropping them and going to Direct TV. We no longer have any perks in regard to the pricing. We are now paying 89.00 a month for the middle package (don’t remember what it’s called). The first two years were of course great with the prices, then of course they went up after the first two years. However, over time the price keeps increasing. We have gone from around $60.00 a month (after our 2-year deal was over) to just shy of 90.00. We only watch a handful of channels and we don’t care much for sport packages except for Nascar. I would love just to ditch it all and not get anymore dish service at all. I just feel that as a loyal customer since December of 2007; we should get some kind of deal…at least cheaper than what we are paying now. Everything else with Dish has been fine, I just don’t like the pricing or the fact that they shut off the local networks if there are money demands. I think those channels should be free to us as customers. I’m still looking at both and considering.

    • Guus Schippers

      Am in exactly the same situation. Last year our package (currently $81.99) went up by $5 and 2 weeks ago we got a card from them with all sorts of excuses why they have to increase again by $5. Yesterday I talked to DirecTV. Their packages say NO LOCALS, however, the lady said that with the addition of some equipment we could get locals. When I asked about the price increase she did not know. She also could not tell me how much the prices would be as of month 13 (ridiculous, because they do want you to sign a 24-months contract!). I don’t think it makes any difference where you go. Their motto is SELL, SELL, SELL. I wish I could get a combo cable package (TV, internet. Email and phone, but we live outside their reach). Hate to be held hostage.

      • Anonymous

        Usually the upgrade to include locals includes a new dish and MPEG4 receivers, this upgrade is usually at no charge to the customer.

      • i just switched. I was paying 110 per month and according to Dish i will get 45 more channels for 51 per month – no premiums

    • I have been a loyal customer of Direct TV for much longer and have the same problem. The only reason I have stayed this long was because of NFL Ticket. The problem is they keep using the excuse that they have to bundle the other stations into the package to help cover the cost. Its a shame they just don’t have a way to just choose the channels you want. Anyway I am afraid you will find the same problem at Direct

      • AMEN!!!!!!!!!!!!!!!!!!!
        They all have us over a barrel. After my introductory offer of 6 months my bill doubled. I called complained and they cut it back to $86 for the next 6 months. Just got that bill-$113.55. I asked about ending contract oh yeah for $240 Direct TV would be happy to! I dropped to the lowest package available.
        My problem is unless the Lady Vols are playing, I record off of local channels to watch later or watch Netflix. So on Direct TV I might watch a dozen channels, but I get 200!!!!!!!!!

    • DirectTV is more expensive. We’re paying $120/mo. We started at about $70, but pricing keeps increasing. Considering Dish now.

      • ANYONE seeking the best customer assistance switching to Dish, call 1(800)201-9910 and ask for Sophia or Justin Monday through Friday at any time! (:
        We’d be MORE than happy to answer any questions you have, exhaust every avenue to getting you the best package with all channels you need for you and your family, best fit equipment for yourself, and best price that will suit your financial needs by walking you through every step of the way as we build the perfect package with you over the phone just to make sure you understand EVERYTHING that you are receiving from Dish Satellite TV. Hope to hear from you soon and welcome you to the Dish Network family! :)

      • Don’t bother, I switched from Direct TV to Dish Network during the shut down of NickJr-Viacom drop(major mistake at my household w/my 2yr old). The BS is universal, Dish was offering all sorts of awesome deals to pull Direct TVs customers and they won me over. HOWEVER, my year is now over and my price of ‘also’ $60monthly is now $120 on and off. Their billing isn’t making any sense. During Dish’s technical problem a bunch of us were posting continuously on their website because the phones were purposely being hung-up after waiting on hold for long periods. It was one of the worst CUSTOMER SERVICE I have ever dealt with. No staff was answering or even attempting to ease their customers. Needless to state that future incidents should be AT LEAST considered to be handled more appropriately. Dish also switches your channel if you are recording 2programs forcing you watch as it records. LOL. So why bother recording, right?. Good Luck.

        • Anonymous

          Really sad to hear you switched from Direct. The Viacom thing happened to last about 5 weeks. Now you are stuck with the Worst company in America to work for.
          Meanwhile switching lost you AMC and several other channels that were not available on Dish when you switched.
          The fact is these contract negotiations happen for ALL TV providers , not just Directv. Switching really isn’t the answer.

    • Dish customer since 2005. Got an offer from DirecTV and called Dish to see if they would match it. They upgraded my eqpt to the latest Hoppers and Joeys and matched the pricing. Surprised and happy with Dish.

      • WOW!!!! That’s amazing!!!! I know those Hoppers are like $199 value and only free for new family members with Dish! FREE Uprgrade, though? wow! =D That’s awesome!

      • been with dish for 4 years and said i would do a 2 year contract to upgrade to hopper from old dvr. they said no. I canceled, put it in my wife’s name and now we have what we wanted and they had to pay for me to ship their equipment back. doesn’t make sense but we got what we wanted. this was also right after we received free installation because we bought a new house so they basically had to pay someone twice to come out.

    • DISH and DirecTV informed me yesterday that that once your 2-year contract (24 months) is over, you can go on to monthly billing or sign-up for a new 2-year contract and take advantage of whatever specials each is running at that time.

      If that’s the case, that could be a win-win situation!

  26. I am a current customer of Directv and it sucks that the Weather Channel was dropped by DTV, in favor of Weathernation, which is a pale alternative to TWC, Yes, I hate the reality programming on TWC, but when it comes to useful weather info, TWC wins hands down. However I looked up Dish’s sports nets and DTV offers both SportsNetNY and YES in the CT area and DISH offers neither, In fact, DISH doesn’t even offer them in the NYC area.

    • I’m seriously considering dropping DirecTV too and we’ve had it since the dishes cost $1000. When they dropped TWC and said “deal with it, it’s not coming back” it first made me think about it since that’s the most important channel we had and now we get our bill and the price went from $90 to almost $110 with no notification that it was going to happen. That was enough to put me over the edge.

      • Anonymous

        TWC is back on Directv people, The reason it was “dropped” is because TWC wanted millions more to provide their programming to Directv which would of made your bill go up even farther. Now it’s back with little to no increase to the customer. Now you can have both the Weather Channel and Weather Nation.

  27. I have been a loyal directv subscriber since February 1995. I love their programming and the picture quality is great(except during the occasional heavy storm when it goes out completely) Their price keeps going up, and their equipment breaks constantly. I can’t tell you the number of times I have had to take apart cabinets, pull cables, reset receivers, etc while on the phone with customer service. It is never convenient, and I have never felt like that should be my job…anyway, Generally Directv has been good about sending out replacement equipment, although they always try to bill you at least $19-29 for shipping of the new receiver. Also, their prices are good for NEW customers, but the poor schmuck who has been loyal to them for 15-20 years or more can go to **ll. No discounts, no promotions, and recently I was told they wont replace my latest broken receiver unless I pay for a service call and have someone come verify that it is broken. I have 4 other tv’s hooked up to the same dish, all working perfectly, and this one just quit. I went through all of the gyrations customer service asked me to, and it still doesn’t work. I told them I was going to leave and switch to Verizon…they said GO AHEAD. I am surprised, and disappointed that the business that was once very pro customer has turned into this. I will be switching to Dish network or Verizon very soon.

    Recently

    • ANYONE seeking the best customer assistance switching to Dish, call 1(800)201-9910 and ask for Sophia or Justin Monday through Friday at any time! (:
      We’d be MORE than happy to answer any questions you have, exhaust every avenue to getting you the best package with all channels you need for you and your family, best fit equipment for yourself, and best price that will suit your financial needs by walking you through every step of the way as we build the perfect package with you over the phone just to make sure you understand EVERYTHING that you are receiving from Dish Satellite TV. Hope to hear from you soon and welcome you to the Dish Network family! :)

      • Anonymous

        Dish is horrible. You pay less yes. But the Chanels they give you are garbage. I love in la, they don’t offer dodger or lakers games at all? Serious??

    • I agree with your concerns about Directv not caring about loyalty to the long term customer. I recently asked for a competitive price to Dish Network or for a new contract with a reduced rate for one year on the 150.00 month that I spend (Not counting NFL) and Directv told me “NO”.
      I will switch elsewhere. Been with Directv since 1993 and still have an old dish and receiver. I have never needed anyone to service any equipment but did replace one of their faulty receivers once.
      It is a shame that they do not care for customer loyalty.

    • Agreed. I was a customer of DirecTV for fifteen years and the bill just kept getting higher and higher until it’s now at $134 a month and I have no HBO, STARZ, or any of the other premium channels. I finally had enough and called DishTV and verified with them, that I could get all of the channels that I actually ‘watch on a regular basis’ for only $82 a month for the next twelve months. That’s a savings of $624 for the next year and even when the bill adjusts to Dish’s normal rate of $117 a month, I’ll be still saving $17 a month over my DirecTV rate for a total savings of $824 over the next two years. And there’s no charge for installation and my new plan includes the New Hopper/Sling device which allows you to record up to six different programs at the same time without commercial interruption. Although DishTV does not have the NFL Sunday Ticket, that feature cost me an additional $225 a year and now that I don’t have that option you can increase my total package savings at DishTV to $1053! That’s real money and real savings for even MORE channels than I had at DirecTV. So far, so good.

    • Guus Schippers

      Don’t go to Dish: exactly the same situation. Their service is even worse. I know! They are only there to hook new customers and once they got you, you don’t exist anymore.

      • Apparently they have a new system. You are assigned a rep and they stick with you. You have their direct contact number – seems like they are trying to address these concerns

    • Gary Trent

      Direct tv customer : Since 1992 The price keeps escalating and the programming is getting worse the only reason I stay with DirecTV i purchased my receivers which you cannot do now is the only reason I’m still with DirecTV I’ve been looking into going to dish network through frontier/phone/internet/dish programming would be the same but$20 less per month with no contract but when I called to inquire about it I keep getting people from out of the country and I can’t understand their language so I think I may have to stay with DirecTV because I don’t like dealing with foreigners that I don’t understand.and can’t understand me!

    • Anonymous

      Dish network is best I am a loyal customer of dish and one day I called them to get the discounts and now my bill is $50 for the next 10 months …. I m very with dish…

  28. Direct TV does nothing to offering to existing customer after the 2 years is up. I live in area where most available satellite or cable provides are Rip offs. I can get dish or time warner (heck no). I was going to renew with direct tv, but they advise me nothing will change and that I am not privelaged to any promotions new or existing (which there are none). Its irritating and the internet provided they offer is At&t.

  29. http://www.

    i disagree about nothing beating the hopper, only the genie can record all 5 things in hd, and has 800 hours of hd recording, also the genie go offers all of the same features as the sling box

    • The hopper can record up to 6 channels in HD and has 2 terabytes of memory which can store up to 2000 hours of video………………. just saying.

  30. i use to be a dish network retailer along with a directv retailer and in my opinion you cant go wrong either way. i like directv’s customer service but hate all of the fees such as whole home dvr and 2nd tv fee (you get your first and second tv free with dish). i adore and love the hopper and the new super joeys announced at this years ces conference, but i don’t like their lowest package, dish networks middle package, the top 200 is by far the best package for the money. but dish network is currently cheaper in the long run. they use the same installers and same satellites so installation is the same just hope you don’t get a bad installer. but working for both companies i would have to stay unbiased although i leaned towards dish just because of the hopper! you dont pay for directv or dish network, you pay for the equipment and channels!

  31. I work for DirecTv Tech support. While I admit that it’s a bit confusing. Half of the issues are because the customer unplugged something or changed the input and they don’t know how to change it back. As far as billing goes, that is on the customer because they don’t read the fine print when it comes to the pricing and the promos/credits so when they see that the credits roll off they get upset and want to cancel. I just think either it be Dish or Direct they need to do their research on how satellite tv works and the affect that weather has on it.

    • Well personally as a “Tech” guy your service should advise customers of possible problems and try to explain how to ‘fix’ these problems… YOU are supposed to be the experts now you’re telling people that customers should be…doesn’t make sense.

    • I can’t believe half of the issues is the customers fault. I have NEVER moved or unplugged anything when I’ve had to call in with a problem. And, re the billing, when is the last time you actually read ALL the pages of fine print. Sure, it’s the customer at fault. Nothing to do with the fast talking sales rep throwing everything at you at once, making everything sound look a great deal! It’s not the reps fault that they want to make a sale and can’t be bothered to tell you about all the extra fees and add ons. Let that be a Surprise! Even after you first admitting it can be confusing, throw it on the customer. YOU are the type that’s what’s wrong with customer service.

    • I agree with this 100% Directv has been nothing but great for me for the last 2 years. I knew that my first years pricing was exactly that! I knew how much it was going up in the second year. I was diligent about removing the promos when they were up and I never saw a crazy increase in my price.

    • Bull !!! l.. WE R THE Customer..that is your JOB…stop blaming folks that don’t work there.. I work on airplanes,,,,,do kow how to do that? Sorry we are such uniformed customers,,but my time and efforts go to other things… TV should be easy… LOL yeah right … and I guess airplanes should be to…you should get to sit in them and fly here ever…without much to worry about…RIGHT?>

  32. Chris Lundberg

    After reading about twenty comments on this blog, I came to the conclusion that all the companies where scamming and bending the truth about their services . That said which company scams the least (1) Comcast. Directv and Dish where tied for lies .

    All services will double your bill in 12 months or sooner if you don’t like this fact use rabbit ears .
    Most promos drop off in 3 months so make sure you cancel these in 60 days don’t wait 90 before you are charged .

    The most important step is never ever call customer service as this will cause you brain damage having to deal with the non sense.

    Knowing that all cable and sat companies will rip you off and spit on you should ease your mind so don;t be surprise its up to you to keep track of these scams up front and deal with it before they end up on your bill later .

  33. Switched from Dish to Direct and back to Dish. Programming wise there are give and takes. For me, watching all my programming and saved DVR shows on a Laptop, Tablet or Smartphone anywhere makes Dish the hands down winner. I love it.

  34. When I switched to Dish (biggest mistake), the customer service representative was so rude and unprofessional that I hung up on her. Believe it or not, this lady called me back from a blocked number cursing me out yelling why did I hang up on he!!! My wife was sitting next to me she just turn around looking at me like WTF!!! Horrible, horrible, horrriiibleee customer service!!!!!!

    • TV Watcher

      Something most people don’t know(I didn’t either until I dug deep enough)
      Corporations like DISH and Direct have a deal with the FCC that allows them to see ALL incoming numbers regardless of blocking. You cannot block your phone number from most Corporations. I found this out from a Phone company rep after I complained that my Caller ID block was not working.

  35. Dish is awful. It couldn’t have been more deceitful in the way they handle contracts, free trials and prices. The installtion “professionals” were rude and not well….very good. I would recommend never doing businees with dish.

  36. Having had both the Hopper and the Genie in the same house at the same time (Dish/DIrectv) (grandfather liked Dish, my family all likes Directv) I don’t find any real comparison. The Hopper says it lets you do this and that but the Genie actually lets you record any 5 shows of your choosing on any network not just “prime time”. You can then fast forward through the commercials and all no problem. The hopper is only slightly better than a normal Directv HDDVR. That’s another thing… All the HDDVRS I have accumulated over the years are compatible with the Genie.. meaning I can keep my records, still record two and have the extra space for each one. Dish either can not or would not allow me to do that. So in my house I can record 9 shows at once and watch any of them in every room- and not only primetime. As for the remotes- old directv white remote <Dish remote< Genie remote in my book.

    As for programming, I think Dish is a little bit cheaper but the channels included for me are much lesser. While they do have the Pac 12, that is the only sports package they have over Directv. NFL Sunday ticket (which is awesome by the way)? NO. NBA league Pass? NO. NHL? NO. MLB? NO. Local regional sports networks (Root here)? Some of them… not as many. For me they have more channels that I never watch. Channels like Dish Earth which is just a camera on the satellite looking at Earth.

    Reliability- I have had minor issues with either. I will say I have "searching for satellite" slightly more often (only a really big storm) with Directv but because of the angles of the satellites and that my house is on top of a mountain surrounded by trees I was told it could happen. I do have less problems with the actually Directv equipment. I have had to replace 2 Dish boxes and have yet to replace a Directv one. Both companies offer a service plan- Directvs is a little more but gives you free upgrades.

    Customer service- I have very little to complain about Directvs. I always get someone who speaks English as a first language and they will usually work with me/fix my problem/whatever. The automated system is terrible though. Dish on the other hand, it seems like ever other call I get someone who knows whats going on. I understand people are human and make mistakes. Their automated system is much easier to navigate than DIrectvs.

    All in all they both have pros and cons. If you like any sport on the planet besides Pac12 (and they are the whiniest group of people on the planet aren't they?-see them all over the place) Go Directv. You get more music channels with Dish. Both prices go up yearly (as someone mentioned, its ridiculous to think everything else would but not TV) The guides navigate very differently as does the equipment itself. Directv has a better picture and better equipment (in my eyes). I do think if you had the two side by side, Directv would be a little more expensive but you would be getting more.

  37. DISH has highly unethical business practices and poor customer service. I ordered cable tv for my elderly house bound parents in MT. The salesperson I spoke to on the phone did not tell me that I was signing up for a 2 year contract that I could not get out of if I didn’t like it ! My parents had a hard time navigating the channels and didn’t like most of the choices and so I decided to cancel after the first 29 days. I was told the only way is to pay $460.00 cancellation fee! So once you get it you are stuck for 2 years! I was not told this, and I did not sign anything. When I called they acted like they could care less! I plan to review them every chance I get to warn people. Make sure you know what your signing up for!

    • @KAhern: ALWAYS ASK. ALL cable companies offer introductory rates for one year and then it goes up in Year 2. This is in the fine print on EVERY solicitation for cable/satellite companies that you get in the mail, etc. It is NOT the fault of the customer service person and it was not unethical. READ THE FINE PRINT AND ASK QUESTIONS.

  38. What about foreign language channels? Looks like Directv is targeted to new immigrants (e.g., Spanish, Tagalog, Vietnamese) while Dish has more European channels (e.g., French, Italian, German.)

  39. DTV also offers the Family Package that you have to ask about , as they don’t list it. Dish has the Welcome Package and the Smart Package which they do list on their site by press the “More” button . So DTV offers 6 packages , one you need to ask for and Dish has 6 packages .

  40. lewis brooks

    needed a cheaper package and dish rep. told me ‘yes, you will get the women’s channel 108 with the package you want’ so I changed and guess what, no women’s channel. Wife is highly pissed. What to do ?

  41. Dish no longer had CBS because of a price war. Really we are missing games and are ready to switch to Direct !! What’s up with that !!

  42. I recently switched from Directv to Dish. I got tired of waiting for Directv to get Pac-12. I am not certain my impatience was well rewarded.

    There is a lot of talk about being able to record six shows at once with Dish. Be forewarned that is only true if you want to record all the shows on the four network channels for all of prime time. Otherwise you can only record three shows at a time; probably plenty but not exactly as they advertise.

    This is what I find to be a major different in the two systems. With Directv if I missed an episode, I can go to their 1,000 channels and see the missed episode and watch several prior episodes directly on my TV set. This was true for a great many if not all their channels. This is not the case with Dish. I called customer service and was told by the Dish representative that I could look on line and if the provide had prior
    episodes I could watch them online on my computer.

    Had I realized this before I switched I doubt that I would have done so. If this is a feature you might find important I hope this review helps.

    Believe me, if the Dish representative steered me wrong I look forward
    to correct information.

  43. When we last moved we took a package with our internet for direct TV. we had previously had Dish and loved the service and price. We are currently counting the seconds until we can get out of the DirectTV contract, have hated it the entire duration. Installation left us with issues and one box that has not worked at all. Only one TV can pause or record. DirectTV does not allow easy use of guides based on the channels that you have.. WHY? Do you know what I get with DirectTV??? Commercials. Every few commercials you get DirectTV talking about how awesome they are (LIE) and after a while you understand why their premium services price goes up quarterly.. have to pay for all of those ADs… buyer beware, DirectTV talks about their awesome channels, we had more with Dish.. because we don’t really count shopping, pay per view, etc.. we count the channels people watch. And did you catch that our bill increases QUARTERLY???

  44. I am having trouble figuring out whether or not to receive services from Dish Network or DirecTV. I have talked to people that have had services with both companies and some say that Dish Network is better because it is cheaper and their rates are locked and some say that DirecTV is better because they offer more channels and are willing to negotiate on price. I am totally confused because this is hard decision. Basically, I have to decide whether or not having more channels, that I actually watch, is worth more to me than a cheaper price.

    • Probably because you switched. New companies will do what it takes to get a NEW customer. It is the old loyal customer that the pound with increased prices. I’ve been with Directv for almost 20 years, and they have increased me to over $115 a month(5tv’s), with zero movie channels.

  45. I had Dish Network HD for 3 years and recently switched to DirecTV. The HD pictures are clearer on Directv. It’s the same TV, but DirecTV HD seems more crisp than what I had with Dish Network. Remote interface seems more clumsy on DirecTV. I preferred the Dish Network remote control.

  46. 1.) Dish and Directv uses satellites. Their satellites are in different orbital locations. You are lucky if your exact location is in a good spot.

    2.) There are a lot of things that may cause signal loss: weather, obstructions, planes, clouds, strong wind, even birds that may use your dish to take quick breaks. So signal is still not a good starting point to start an argument.

    3.) take time to understand your bill, because your activity, and even your frequency in calling customer service will make your bill rates unstable because everytime you order, upgrade/downgrade, cancel order, complain, dispute, etc., adjustments are being made and may cause confusion to your bill if you don’t understand billing cycle and bill generation dates.

    4.) Prices go up up and up. Yes. Because when you started service there are discounts and promotions that are active when you signed up. It is important that you know your “original” monthly bill after all discounts and promotions expired on your account.

    5.) Offers differ from what is advertised: Always take note of asterisks *** symbols that comes with the offers. This means that these offers has conditions that apply.

    6.) Equipment: Take time to learn how to use your equipment other than pushing buttons without understanding it then cursing customer service representatives when something messed up.

    7.) Missed payments when in auto pay. Manage your accounts. Call your bank. It may be that they’ll be providing you new card numbers, expiration dates. Auto payments are process by a computer system, if it is not able to charge the account. it piles your previous balances to your next bill.

    8.) Losing channels. Channel providers contract with pay-tv providers (Dish/DTV) expires. Then they demand higher rates for their next contract. If pay-tv (Dish/Directv) don’t agree they dont sign up with new contract. Why pay-tv providers don’t agree? Higher rates means there will be a need to increase programming rates for pay tv customers. and when there is price increase, lots of angry customers. so customers get angry when they lose channel. and they get angry when they still have channel but increase in rates. Pay TV providers get smash in between. So don’t bark at the wrong tree. Contact Channel providers not Pay TV providers.

    9.) Customer service are made to assist you. It’s their job to find solutions that would both work for you and the company. You and the company may not get all you want. But there is always a way to work things out if you just keep an open mind.

    10.) By the way, I work as a customer representative and I am also a customer of PayTV.

  47. ONE Huge NEGATIVE about DIRECT TV. They do not show the PAC 12 Games.
    We are in Oregon and we can not watch the Oregon Ducks play Football. Huge negative. Time to switch to DISH.

  48. If you want to watch anything while on the go, then go with Dish Network. Direct Tv says watch shows on the go, but the selection is very limited. When using the Direct Tv app on my phone or tablet, it asks you if you want to see all your channels, or just the ones you can watch while on the go. The on the go tv guide drops from a couple hundred channels down to about 20. Then when I try to access those channels, almost all of them tell me that I have to be at home on my wireless network. sucks balls

  49. Thanks for the article. However, last week I had an experience the soured me on Direc TV, and I have not seen it mentioned anywhere. The technician came out to install the service, and my landlord said he wanted NO holes in the roof, There are 4 dishes currently on the roof of my apartment building, all fastioned to vent pipes. The technician said that Direc TV had changed its police for insurance reasons, and that they were no longer allowed to affix a dish to a vent pipe. My landlord talked with a supervisor, who promised to have someone out to the building within 72 hours to possibly grant a waiver to the policy. It has now been over 5 days and no contact from Direc TV. Well, they have lost a customer. I am goint to Dish, who apparently has no problem attaching their dishes to vent pipes! I have been with cable tv for over 25 years, and it is time for a change!

    • gadgetreview

      So what are your thoughts on Dish? I’ve had it for about 45 days and I’m pretty happy with the service and the equipment. That said, I don’t know what their policies are about installing the actual Dish.

  50. Dish Network is far better. There certain stations that nobody watches. if anyone is looking to sign up for dish network feel free to use any of these promo codes and get $50 off your first months statement on top of your regular promotion. DRA131334554,
    DRA131334562, DRA131334538, DRA131334513, DRA131334521, DRA131334495, DRA131334505, AAA0001651712

  51. this is a bunch of b******* directv and are both great service cable providers but not cable satellite is the best both are satellite providers so stop comparing im a directv technician and my works for dish network oh and xfinity sucks cheap basic cable provider their internet is fair

  52. I would like to know if others are having problems as I am with DISHNET. I have called several times (local installer org and DISH themselves).

    aThe problem is USA, I have HOPPER and DVR records, but cuts off the end of every show, every time. I have had them tell me to change the record time, or that there is a problem with conflicts…that is not the problem. They reset my television, and now they FINALLY tell me that it is a KNOWN PROBLEM…so that means no answer – keep checking back for an answer!

    That is unacceptable. I think I want my DIRECT TV back. I didn’t have any issues when I had DIRECT..but I have a feeling that the ROOT CAUSE is USA.. as it usually runs over on the shows etc. Which means DIRECT probably doesn’t say they can do something they cant do.

    I dont know what the problem is…but I want to know who else has this problem and how we fix it.

    HELP !!!!!!

      • How on earth do we get them to FIX this. Now that all the new shows have started we are having more of a problem. What are you doing about it?

        • Oliver Twist

          IDK! i guess you could try setting the recording time manually to start and stop well before/after the show. Haven’t tried myself but might work. So, instead of recording the show, record the time. Not sure if this makes sense.

    • That happened to me also because for some reason the networks don’t stop the show after exactly 30 minutes or an hour etc etc. What you need to do is go to the dvr event editer and choose to extend recording after the show by 3 5 or 10 minutes.

  53. Dish falsely advertises they have “fast speed internet no TV service required starting at $19.99 anywhere”. When I called they said no, sorry, in your area we only offer
    service at 34.99 or 39.99.
    Dish’s sale rep stated “well that’s just an advertisement”
    In Minnesota this is Illegal!!!!!!!!

      • this is not true…dish bundles with exede (used to be wild blue) and they are much faster than dial up – until you run out of time which is a another issue… if you get both tv and internet you get a 10 -15 dollar discount.

        directv doesn’t bundle (which their salespeople claim) they send you to the exede directly and you get two bills – it’s why I switched to dish

  54. I am currently using Directv. It’s expensive and I want to cut back. I have the next to the top programming with DVR and HD. I have the on Demand stuff as well. I simply don’t use most of it…except of course the DVR. I have no premium channels as well and don’t need them. I’m very selective with my sports and don’t need sports channels. Dish or Directv?

  55. Charles Baldassare

    I have been a Direct TV customer for years. I am Switching to Dish for one reason. Direct TV is Carrying Al Jazeera tv. ARE YOU KIDDING ME!! ?? I don’t care what direct tv has. I’ll tell you what they don’t have. The American people best interest in mind. The only thing they care about is the al mighty dollar. Well it least it used to be mighty. Never the less I am A man of principle and will not give my hard earned dollar to a company that is paying the very people that supported Osama Bin Laden and other terrorists originations.

    • Is this a joke? I certainly hope so. Oh and Dish carries Al Jazeera as well. You should give it a try, its ACTUAL news and not talking heads yelling about the same thing ad nauseum like CNN, FOX, & MSNBC.

    • Oliver Twist

      Al Jazeera is objective and professional. You probably are in love with Faux News with all the bubble-headed blondes.

      • Really you are defending the terrorists??? What is wrong with Fox news, leaning one way a little? Yes probably so, but they are more factual and truthful then the Communists News Network. What is wrong with attractive women on the news? Would you rather look and listen at them or a bunch of pissed off at life ugly man hating women spew their negative crap? Easy choice

    • good point i think I will switch for the same reason. There is no excuse for that channel to broadcast in the United states under any circumstances.

    • Given your moral stand you might also consider not paying your taxes next year, given that Uncle Sam was a big funder of Bin Laden during his early terrorists years. Let me know how that works out for you!

    • Stacey M.

      That’s not terrorists. That’s just a news site in that area. That’s like blaming ABC for something Rush Limbaug said or did.

  56. winninggal

    What you don’t cover in this comparison is the fees and the increases in package pricing beyond the initial 2 year commitment.

    We have been on DirectV for over 8 years. Our costs for the package we were on increased about 10% every six months. The company responded with: change your package to a cheaper one, but the only cheaper package offered was about $5/month less. In addition, there were fees for everything added on: $5/month per receiver; $6/per month for insurance; $5/per month for HD, and so on.

    About 1.5 years ago, the HD receiver went bad, two months before the current 2 year commitment. The repairman refused to put in a new one if we would not sign up for another two years. At the time, we thought we were going to be moving in 6 months.
    We did without HD, but our prices continued to rise.
    We are now stable in being able to stay in this house, and can sign up for two years, but will probably have to switch to DISH as the periodic increases in DirectV costs have become too much for us.
    The “contract” with DirectV is meaningless. They have weasel clauses that allow them to make up rules or bill more any time they choose.

  57. I had Dish satellite tv service from 2010 until 2013; I regret not switching to Direct TV, as soon as my 24 month contract expired, in 2012. I finally switched to Direct TV in 2013. First of all, Dish’s so-called “customer service” stunk. For months, my Dish signal kept going out, sometimes 4-5 times per day. Their technical services department, in India, accessed via e-mail, was useless, in assisting me. Then, when I complained by telephone, I was connected with someone in the Dominican Republic, whose command of the English language was horrible. She could not understand basic English, and I was shocked that Dish would transfer my call to a calling center, whose personnel were clearly deficient in understanding English. She kept telling me that “I will send a technician to your home”. I told her that I didn’t want one, but she sent one anyway. Then, I had to cancel the technician with Dish. In the meantime, Dish forgot to automatically bill me one month, and then placed double charges on the next billing, along with a charge for the technician who never came. When I called Dish to straighten the billing out, they stated that they credited my account for the technician’s non-visit. However, its presentation of the bill was so complex and confusing, that a CPA would have incurred difficulty in understanding it. Also, I was shuffled to a “lady”, with a thick Southern accent, who was nasty on the phone, and was also useless in providing basic information. To add insult to injury, she tried to get me to buy premium services, before she even straightened the billing problem out! Finally, I wrote to one of Dish’s executives, but he never gave me the response of a reply. To add further insult to injury, my signal continued to repeatedly go out, and also the voice would occasionally go out. Hence, after enduring that garbage for months on end, I made a decision to terminate my “services” with Dish. When I called to do so, then, they tried to become “buddy-buddy”, and offer me a reduced rate, which I promptly turned down. However, they weren’t finished yet. Even after I returned their equipment to them, they had the nerve to send me a letter stating that they were going to bill me an additional $17.00 for the UPS return shipping. In fact, the latter amount had already been charged to my account, as it was deducted from a refund which Dish sent me, for the unused portion of the final month. Incidentally, Dish should have credited my account, instead of sending me a paper check, and causing me further inconvenience, in having me go to my bank, and deposit the check. In any event, I called Dish, and spoke to a Canadian lady, in one of their call centers in Canada. She stated that Dish erred in sending me that letter. I told her that she was very efficient, and that it was too bad, that this level of service was occurring, after my Dish account was closed!
    Incidentally, in the two months that I’ve had Direct TV, I’ve encountered none of the problems with Direct TV, that I had with Dish. I am actually receiving more channels than I did with Dish, and am paying over $30.00 per month less! Also, the quality of the HD signal on the various channels, as well as the sound, is far superior to what I experienced at Dish. Also, Direct TV did not try to force a $7.00/month “maintenance plan” onto my account, as Dish did. hope that this level of fine service, continues with Direct TV. Again, I’m glad to have terminated my association with Dish, and wish that I had done it a year sooner!

  58. Felipe Restrepo

    Dish has a BBB grade of A- vs a direct tv grade of F-. Dish is light years way better than direct tv. After seeing the catastrophic situation of direct tv, I don’t understand how they are allow to remain in business.

  59. alvaro gonzalez

    I will just stick to my time warner cable. I can pay my bill at a time warner service center close to home and I don’t think dish or direct have that option. I got amc and abc family. Well I got a bundle package deal tv, internet and phone does dish or dierct have that?

  60. Robert Jeffreys Jr.

    Dircetv is the best. I had a lot of people that dish is the worst. No mader what the say when it comes to weather and satellite dish dircetv is a the best when it storms rain or snow its out for two minutes dish is out up to five minutes. Dish is cheaper then directv at first but after three months it goes up directv does not. People are more nicer at directv then dish and smarter. For all those new people who want to pick dish over dircetv think twice before you get dish. I just have one more mean thing to say for all those people who have dish and work for them suck. For the people who have directv you rock and that goes for the people who work for them. Fuc@.dish

  61. Derick Wolters

    It looks like no matter what provider someone gets someone always complain, but I would like to take a look into Directv. I tried Dish Network but too bad I couldn’t cause the position of Dish satellites in the sky and I did get to track Directs’ satellites looks like I can. Where I live for cable I only can get charter and they did get rid of their cheapest package so I might check out Directv and they do have 2 receivers free. I don’t think there will be a perfect provider. Still waiting for Dish to refund me since I can’t install it.

  62. All of this is a lie. All the Hopper does is let you skip ads on RECORDED shows. Horrible customer service, and will double charge you. All Dish wants to do is be a scam. They are SO bad that they closed a lot of Blockbusters because of money issues. Directv doesn’t have money issues. And they most likely paid this site to say how great it is.

    • Marty McFly

      Oh Bob, bob, bob. Mean ole Dish won’t let you watch programming that has not yet been broadcast?

    • TV Watcher

      And now the Hopper wont let you skip commercials since they made a deal with Disney Programming. They are both a scam DISH and DirectTV

  63. Richard Unger

    PAC12 network? YES DISH. NO DIRECT TV Direct TV are lyin cheatin SOBs ….Pac12 network? the sports leader? heh

  64. In 1/2013 I purchased a Dish ViP211k receiver from Camping World but within six month with numerous problems I called Dish to cancel my account. After receiving error messages for the umpteenth time, THEY said I needed a different box but it would cost $80+ dollars. I told them to cancel my account; I wasn’t paying anything more for their service. The tech person said there would be no charge for the exchange box, to give it a try and send back mine; I said okay we’ll give it a try. Within a couple of days the exchange is made and all is well. Two days later on 7/6 I have no channels because they suspended my account for lack of payment of the $80. How did that happen, I didn’t know, I had auto-pay, on the same day 7/6
    they emailed me saying they received my normal payment on 7/4 and thanking
    me? One day I’m up-to-date, two days later I’m suspended, seemed crazy to me so I called.

    The problem is with the tech who told me there would be no charge for the exchange; didn’t note that in their computer. Instead he wrote that I refused their product insurance and that he waived the postage costs, there was never talk about
    insurance! No mention that I would have cancelled the service without a free exchange receiver. Today they are willing to waive the $80 if I’ll buy their insurance and continue their service. I simply don’t feel I owe them anything, nor do I want their service any longer.

    Caveat, the reason I’m posting this is to warn you of what can happen when a tech is not honest with you on the phone. I assume they get a star on their badge for
    saving a customer, but they are absolutely willing to submit untrue statements
    and cheat you for it.

    Dish Network cannot be trusted!

  65. The last 3 customer service reps that I spoke with trying to get something worked out with dish had 2 mouths and one ear. Every few days dish sends me a letter or email saying “We would do almost anything to keep you as a customer” and then I read where they want their early termination fee of $192.00 by June 30,2013. Since I had overpaid dish I only owe them $59.02 for the early termination fee. Meanwhile I have another account with dish that I have had for over 36 months, which is $65.60 a month.
    Believe me when I say I do everything possible to fray these customer service reps nerves it does not matter. How does dish think I feel when I see flyers in my mailbox and in my driveway where dish is giving complete strangers free tablets, and talking to me like my first name is Plaintiff. I am going to Direct TV with the quickness and I don’t wish dish any bad will, because most everyone needs a job, but a business can not survive if the customer is always wrong.

  66. In the Atlanta market all of the cable and satellite providers offer the local sports channel Fox Sports South. Fox Sports South televises many of the Atlanta Braves games. All of the games carried by FSS are broadcast in the Atlanta market by all providers EXCEPT Dish. Dish chose to black out over 40 of the Braves games in the Atlanta market that are broadcast by FSS and carried by all other providers. This dispute is a war of egos between Dish and FSS. FSS acquired the rights to additional Braves games when Peachtree TV wanted out of their contracl with the Braves. FSS acquired the rights to these games and adjusted their price. All providers in Atlanta were able to work out a deal with FSS except Dish. The Dish’s execs decided they were going to teach FSS a lesson and not pay additional money to Fox Sports South. The customers in the Atlanta market lost and Dish could care less – maybe they don’t need this market. BE WARY when subscribing to Dish in the Atlanta area.

  67. TruthzFinest

    Dish Network is the worst satellite company in the U.S.A. I worked in the warehouse where we fix the receivers. Dish recycles the receivers. These receivers are so bad when there shipped from the customers home to the warehouse. There’s roaches coming out of the receivers, sometimes live roaches. Dish use a cheap a** vacuum to clean out these receivers that doesn’t even pick up all the dirt. Dish hires felons, high school dropouts, and all riff raff from walks of life to repair the receivers in a Dish customers home. Dish freezes so bad in inclement weather and at 3am in the morning randomly does routine downloading which can be a pain in the a**. I would hands down choose Direct TV over Dish any day. I would choose Direct TV due to the quality of clarity of the satellite and the high tech receivers.

  68. I currently have DirecTV and while they are OK, I live in Portland OREGON and there are tons of trees here making it very hard to get clear line of sight to the satellites. They ended up having to put the dish on a pole in my backyard which looks terrible. Also means they had to dig up my backyard to run cable. Signal goes or during storms. when I tried to get a DVR the tech came out to tell me the signal quality was not good enough for DVR. Odd since I am getting TV. Soccer coverage seems t the best but getting all the channels I want mean getting expensive packages and sports pack. It is getting too be way to much considering all I wasn’t is to watch soccer. I am seriously considering switching to Dish buy they do not seem to have BeIn in HD and do not have BeIn ñ. Now that EPL has gone to NBC Sportsi again need to find a way to get it since it is not part of my Maximo Paculdar or sports pack. When I asked how to get them all they suggested their $125 package… Ridiculous!

  69. I am finding the advertising is extremely deceptive. The prices they have on their sites are nothing close to anything they are actually charging. You have to pay all kinds of little things here and there and eventually your overall monthly cost is doubled. Unless your a college student living by themselves with one TV and you don’t want HD. I was about to replace time warner with dish network or direct TV and by the time I got to how much it was going to cost the price was $20 a month more than what I am getting with Time warner. And I get more with Time warner than I would have gotten for that price. That isn’t taking into account the other fees that would have been charge to me 4 months down the road when maybe I wanted to change my plan. With time warner you go change your plan. With these others guys they charge all kinds of fees and in my instance they said I would have to pay almost $200 for an HD box and to top it off I would also pay a monthly rental fee on it and I wouldn’t have gotten to keep it. So all in all HD would have cost me something like $740 by the end of my contract and I wouldn’t not have gotten to keep an HD receiver that I paid for more than 3 times over. They would have gotten to keep it and then refurbished it and sent it right back out to another customer. Time Warner doesn’t charge me crap like that. Over the last two hours I have managed to talk myself out of changing anything about my cable service and now I am starting to understand why so many people are unhappy with dish network and direct tv

  70. Does anyone know if they have The CW? I’ve tried looking through the guide and couldn’t find it. I know it’s supposed to be a basic/local channel too. Is it just me or do they not have it? I’ve looked for answers everywhere including dish. Help please!

    • dishtech004

      Did you make sure you were looking at all channels? in your guide it might be on only HD channels and CW is not HD

  71. Dish’s premier package is called America’s Everything Pack that offers America’s Top 250 plus HBO, Cinemax, Showtime and Starz and some more extra channels.

  72. Robert Haughs

    I have now experienced both Company’s offerings and find there is really no contest. Dish is winner by a large margin! I had a contract with Dish for two years and left because the bill started low and crept up, up and up. However, I was never displeased with the equipment or service. After I switched to Direct I found the problems with my bill were similar to Dish’s but in addition the service and/or the equipment was terrible! I get terrible reception, the recording process is out of sync with the recording times, my remote is mostly inoperable making me change batteries weekly to get any kind of results at all and i must reset the receiver more often than weekly to get slightly additional performance. I have been on the phone for hours trying to get help and although they very grudgingly sent a new(/) receiver I still have the problem! When the contract is up next month, Direct is history in my house !!!!

    • I can relate to what you’re saying about the service of both Dish and Directv. I was also a Dish customer that left them because their rates kept going up. But I took a different route by going with Comcast’s Triple Play, internet/cable TV/phone service, because of their cheap price. Still had billing problems with them, too. The big problem was that Comcast’s best DVR was the worst piece of junk I have ever used. It actually makes the Directv DVR look good. But that doesn’t mean I like Directv’s DVR. When I switched to Directv a couple years ago, the DVR they had was their latest and greatest. Trouble is that it is still way behind in technology compared to Dish’s 601 DVR from 2006. When my contract is up with Directv, I will be switching back to Dish at the end of August.

  73. U mentioned that Direct TV has great customer service. I beg to differ.. My husband was on and off the phone for 3 days with reps from Direct TV. He spoke with several different people n even had one rep. hang up on him. It all had to do with thr instillation date.

    • Agreed. I had DTV for 4 years, the customer service was awful. I kept being told things that weren’t true. They would promise certain discounts and not follow through. I love the NFL Ticket, but it wasn’t enough to stay with them.
      I now have the Hopper with Sling and it is fantastic. No issues with customer service at this point. I hope it continues.

  74. I personally like Dish more than DirecTV. However she failed I mention on thing that will single handedly destroy Dish in the LA area….still no Time Warner Sports Channel with Dish!! That means no televised laker games aside from national broadcast

    • Steve Young

      I agree Dish is better.. . I got PO’ed at Dish customer service, sent my Hopper back and got DirecTv. It is a close comparison, however, DirecTV responds S L O W E R when trying to fast forward or load channels. It is more than annoying. So after paying a early-termination fee to Dish, I am about to pay another to DirecTV to get my Hopper back

  75. I am in the process of paying the penalties to switch back to DirectTV. The one thing anyone signing up to DISH needs to know is the discount offer the put out there to lure you requires that you log in to their online site, with 60 days of signing up for service to “Request” the discount. Even though you were quoted the discount when you signed up, that doesn’t count. If you fail to log in your rate automatically goes up the the full price immediately. You won’t notice it until you get the bill, and by then it’s too late. Customer service will tell you there’s nothing they can do. DirectTV has done away with this scam but once had it as well. It effectively cheats customers out of the promised deal. In my case the good news was that DirectTV offered to pay the penalties if I switched back, give me the discounts as a return customer, along with a number of perks. DISH offered to give me a $5 discount for 6 months as a counter offer. So buyer beware, the offers have catches that will burn you if you don’t pay attention. Fortunately these two are in heated competition and you don’t have to pay the price.

    • I had Dish for 4 years from 2002-2006 .I had no problems with them. But when I moved , AT&T promoted Directv and I went wit them and could not be happier. They definitely do have better customer service and they give you promotional deals in order to keep yo as a customer. Just recently when my contract ended with DTV , I called Dish just to see what was offered. The rep quoted me a price and when she finished it went up $10 . I asked her why the price increase and she said I would not get the lower price without auto pay and paperless billing. Now this was on the price of a package. I told her that the package price advertised did not reflect this. She lied to me and I stayed with DTV>.

    • Tiredofthecrap

      I remember when I worked for dish the managers would share that their Social media team pretended to be dish customers and post positive experiences with their equipment and services. Messed up really.

      • Mary Radz

        Dish customer service people lack product knowledge. Transferred 3 times because they could not answer basic questions about services. Even after they asked the manager for help. SAD. The real question is which is better after all the promo prices are over. The customer service peeps might have a brain meltdown if asked.

  76. John Ackor

    You can record any 5 programs with directv’s genie compared to only choosing two from dish’s hopper, the other four record same channels all the time not appealing if you ask me. Also, Directv has way more HD programming clear winner Directv. The prices end up being about the same after promo prices roll off. Also what many ppl dont realize is that if you pay you bill on time and other varying factors Directv will actually offer promo discounts on packages and free equipment especially when its time to renew your commitment to keep you as a customer.

    • Sol_Rosenburg

      Wrong. I’ve been with directv for 3 years. They want to charge me $600 for the genie and 4 more receivers capable of on demand access. On top of that I have to pay an additional $25 a month bringing my service well over 200 a month for 5 rooms. Dish will give me the equipment for free which includes two hoppers and the other device for the other rooms. Dish wins hands down when it comes to hardware because I don’t come out of pocket for anything and even my second year with Dish will be $50 a month less than DTV for everything I want.

    • I was told same thing by directv sales rep 3 years ago. Yeah, just sign up and I’ll “guarantee” you they will offer a 2nd HD box for free after 6 months ago. Called Direct a few months later, they had never heard of that. Nice sales gimmick!

  77. My main box broke it , I couldn’t change the channel anymore , called tech support and told them there would be a 19.99 charge for a new box, thanks a lot your box breaks I have to pay 19.99 to have a new shipped to my house, I’m done with Direct when my contract is up .

    .

    • that is why you are offered insurance…you can’t have a box forever with out paying for a new one..geezzz

      • Time Warner doesn’t charge for new equipment, but lately they’re customer service and pricing has sucked, so I am looking into dish or direct

        • Annie, I have been a long-time subscriber to Time Warner basically because I really like the speed, dependability, and consistency of Road Runner for my computer. Television-wise the duplication of channels to permit them to advertise how many total number of channels they have is false advertising, in my book. AND, you are absolutely right about pricing. My Roadrunner, separate modem for Wi-Fi and Premium (no movies, e.g., HBO, Showtime, etc.) costs me $146.35 a month.
          My question is: After the first year of promotion with both Dish and/or Direct TV, what ARE those monthly costs????? Oh, and we have only cell phones with Sprint, so land-line phone service is of no concern and thus bundling doesn’t apply.

        • Good luck trying to get one of those “newer” boxes. It took me complaining for 5 years before they finally decided to install the newest box. I am also looking to get something other than Time Warner.

          • I have Time Warner and I’m currently looking at UVerse as they have a compelling story with faster internet and cheaper TV packages.
            I do have some reservations though as I’ve had problems with AT&T in the past. I received a bill for searvice charges on a phone line for a previous residence which I had canceled 5 years in the past. I had to finaly call their head quarters to get things resolved as their customer service folks were so bad.

      • Barbara D Holtzman

        Why not? if you pay a monthly fee, and your required box malfunctions, then you are losing service because the box broke – service you are paying for and not getting, from the people who OWN the box. It would be different if you pay a fee for the box, you own it, and then choose not to pay the maintenance/insurance and THEN it breaks. But that is not the case. Time Warner gets you a new box as soon as the one you have malfunctions. No charge.

        • Your not charged for the box, only shipping. And if you have ever shipped any thing that size in 2 days you will find that it is very reasonable. I had 2 receivers shipped and the rep was so nice she only charged me just the 19.95 for both. They are very willing to work with me.

  78. Some incorrect information I noticed. Dish actually offers 8 programming packages, Welcomepak, Smartpak, America’s Top 120 America’s Top 120+, America’s Top 200, America’s Top 250, America’s Everything, and Dish America. Dish also has NBA League Pass, Fox Soccer Plus, and MLB Extra Innings. Dish’s packages range from $29.99/month to $119.99/month(with teaser rates as low as $19.99/month). The Hopper is free for life. I don’t know what information is wrong about Direct Tv but I assume there is at least as much.

  79. Hi people.I usually donot write reviews for anything ever.but there is always a first time.DISH NETWORK HAS THE WORST CUSTOMER SERVICE EVER.THEIR ASSOCIATES DONOT MAKE SENSE MOST OF THE TIME.I MOVED TO A NEW APARTMENT AND THEIR TECHNICIAN WAS NOT ABLE TO FIX A DISH THERE BECAUSE HE WAS NOT GETTING ENOUGH BARS RESULTING IN ME NOT ABLE TO GET CABLE.SO I HAD TO PAY AN EARLY TERMINATION FEE TO GET RID OF THEM EVEN THOUGH IT WAS NOT MY FAULT..THEIR CUSTOMER SERVICE ASSOCIATES TALK LIKE THEY DONT CARE ABOUT YOU.I WOULD RATHER TALK TO AN AUTOMATED CALL.I AM GOING TO TELL ALL MY FRIENDS AND FAMILY TO STAY AWAY FROM DISH NETWORK.THEIR TV SERVICE IS ALSO THE WORST.THEY TOOK OFF AMC WHICH SHOWS BREAKING BAD AND WALKING DEAD.I MEAN WHAT CABLE NETWORK WOULD TAKE OFF AMC OFF THIER LIST KNOWING WHAT THAT CHANNEL MEAN TO A LOT OF PEOPLE.FINALLY THEY GOT IT BACK BUT WHO CARES.GO WITH DIRECT TV.GO FOR COMCAST.I WOULD EVEN SAY YOU ARE BETTER OFF WITHOUT CABLE.I AM ONLY WRITING THIS REVIEW SO THAT EVEN IF LIKE ONE PERSON CHANGE HIS/HER MIND AFTER READING MY REVIEW IT WOULD BE WORTH THE MENTAL TORTURE I HAD TO GO THROUGH DEALING WITH THEM.I MIGHT BE USING STRONG WORDS HERE BUT TRUST ME YOU ARE BETTER OFF WITHOUT THEM.I GIVE THEM 1 ROTTEN TOMATO OUT OF FIVE STARS.JUST THE WORST!!!

    • Writing a “review” in ALL CAPS makes it bulletproof. I struggled reading after “DISH NE…” because my eyes and digital ears started hurting.

      Let’s be honest, it’s hard to take your review seriously.Go to customerservicescoreboard (dot) com and see that DirecTV, Dish, and Comcast all have the same complainers as you. Rule of thumb when contacting customer support:

      – Realize that they are human, trying to make a living just like you, who’ve never met you, and personally aren’t the reason why you are calling. Chances are you were so pissed off when you called that they couldn’t help you because of you had already pre-conceived that they weren’t going to help you. Meaning nothing they tried to do would help and they all sounded arrogant. –

      I’ve never had issues with Comcast tech support, DirecTV tech support, Sprint tech support, MS Tech support, etc etc… Primary reason was simple: I have a problem with the company as a whole regarding equipment/billing/etc, but I know it’s not your fault and your paid to help me fix it. Can we please work together. When you’re nice to someone over the phone, generally speaking they return the favor. If I was disgruntled over a business policy, I let them know or stopped their service completely. But in all cases, was cordial to the service rep, because it’s not their fault.

      • William (Bill) Plaster

        I have been a Dish subscriber since 2004, and have never had a problem with service, via phone or in person. Response has always been prompt and concise. No, I don not have any financial interest in Dish.

      • So let me get this right. You have this amazing personality that apparently goes through the phone too. But a person using their caps lock just completely blows your mind and throws out your congenial personality causing you to turn into some psycho therapist who apparently can realize the exact moment or event in a persons life so you can throw out your opinion about how he acted to cause it all. As if acting nicely would have gotten the early termination fee canceled.
        Your a pompous idiot T who isn’t as smart as you think you are. Especially if caps lock bothers you that much. ( wait wait… I think I just realized your problem. You failed to learn all the capital letters in the alphabet and it threw you for a loop when he used caps lock.)
        My experience with DISH network is rather neutral. They were neither nice nor rude to me. But in the end every conversation always ended with me giving them more of my hard earned money because of one clause or another. I suspect you have some interest in DISH to have been bothered by his comments so bad.

        • Yet_Another_Steve

          “Your a pompous idiot T who isn’t as smart as you think you are. Especially if caps lock bothers you that much.”

          Yeah, and a customer service rep who SCREAMED every word into the phone would bother us too. All-caps has been considered bad Internet manners for at least 25 years now, so it’s not like nobody’s ever heard that. Stand in front of a mirror and repeat your “pompous idiot” line. There, see, all better. Now it’s met its proper target.

    • Taylor Clay

      Not getting enough bars? I am a satellite installer for Dish, not once in my 2 years of installing have bars had anything to do with reception.

    • Not Her Fault

      when you chose to move to a new apartment location, the result was that Dish could not install (physically) to get a sufficient signal. And of course you are the vic, not your fault that you chose to move. I bet you voted for O’Bama – that is the Irish version. LOL

      • if directv doesn’t get los they are not charged a early termination fee. Its not the customers fault we can’t get signal.

      • Yet_Another_Steve

        What’s with the brain-dead commenters who always have to drag cheesy political snark into discussions that have NOTHING to do with politics? Just got one brain cell, and it’s stuck on two elections you’ve lost? Grow up and get a life, or at least something new to say.

        • obamasux@aol.com

          See this idiot did vote for Obama. It is very easy to check whether you will get either DT or Dish TV by reading install parameters. The only thing America lost was the last 5 years and privacy, money, respect, military presence etc… typical. Nobody owes you anything even though your community leader will tell you otherwise. Walk off a cliff lemming.

          • Yet_Another_Steve

            Do save your grade-school political commentary and naive opinions for someone who cares. Like, your mommy maybe.

    • Notafanofdish

      I am so sorry that happened to you. Having worked for dish I know exactly how you feel. They not only treat their customers like crap they also trea their employees like crap

      • Do not paint everything with the same brush. I also work for Dish and absolutely love it. I always treat my customers right although not all sales reps. do .My bosses are great and i get paid what my time and work reflect.

    • Felipe Restrepo

      Maybe you had a bad experience, but I’m a happy customer of Dish network. They also received a grade of A-, which is really good.

    • We had a similar problem when we sold our home and moved into an apartment. After signing the lease on the apartment we were notified that it was “illegal” to install any kind of antenna or dish UNLESS we would provide an insurance policy for coverage (lightning, damage, etc.). We too were threatened with an early termination fee but when I hired an attorney who presented the company with a copy of the covenants with a promise we would sue them in civil court for substantial damages and harm, they negated the contract.
      In actuality, my instances of complaints have been few and far between and it’s only the rare exception that is like a festering boil. So, in such cases as when customer service goes amok, I’ve had wonderful success notifying the trouble shooter editor at the “Dallas Morning News,” the Better Business Bureau, Angie’s List and have been known to flood social media with the “Rule of 1 and 11.” Almost always customer service issues have improved dramatically.
      BTW, if the service technician with whom you are dealing is not providing you with understandable and clear direction or refuses to “hear” your side, simply ask to speak with their supervisor….and do it.

      • The sales rep. should always ask if you live in an apartment or not it.This is one reason you should always talk to an actual sales rep. and not call the 1800 number. Otherwise that was the sales reps fault. It is not there fault for the illegal installation some apartments will not let you install satellite or only let you have one service for the whole apartment building .

    • Goodness. All of you please get a job or a significant other and spend some time doing something to fill the need for entertainment other than talk poorly about others over an internet website. I wanted to know if I should go with dish or direct and you know what I found out? That 99% of people who live in America cannot just keep their lips shut and be civil.

      • My advice Dish is it’s usually cheaper and better all around ,but it may not be in your area. So you can call your local dish store and find out more.

    • First- You should always go to a customer care center around you not call a 1800 number.Second- If you are having that hard of a time you should go to the office and talk to them personally they can usually find ways to safe you money IF you are nice.Third- They never took AMC channel off it just got moved to a different package.Fourth- Dish is rated number 1 on the market right now. Fifth- You can’t paint everything with the same brush(meaning just because one person or the installers around you are not helpful doesn’t mean all of Dish is. This whole post is completely ridiculous if you were to ask me.

  80. I had horrible customer service at DirecTV. I called them 3 times to change my installation day and they still couldn’t make it happen…every time they told me someone would call me or something would happen it never did. I ended up cancelling my service with them because I was so furious…hopefully Dish Network is better!

    • Paul Allen

      if there is no Glenn Beck on DirecTV then they get my vote – I cannot stant that guy!!!

    • theblazetv

      Have DirecTV and no Glenn Beck. Am considering dropping it for Dish because Direct does not appear to be interested in adding The Blaze TV. What is the problem Direct? We want Glenn!

  81. Why are you printing that the hopper is free for 12 months? The hopper is FREE , a $600 value.never a lease fee. Wake up! The facts should matter and you should stop printing the wrong info. BTW Direct TV cust. service is a joke, the complaints are endless and your research is clueless.

    • TV Watcher

      Free is not free anymore, I hate to tell you. You have to Pay for that Hopper, regardless of what hey tell you, believe me you are paying for it.

  82. Your article is full of wrong information as others have noted. One thing I didn’t see anyone mention is how the Hopper is protected by the same law that made the VHS recorder legal. Once the lawsuits get to court they should be over quickly. The main dispute the networks have is the auto skipping of commercials. On the hopper, when you start a recording, it asks you if you want to automatically skip the commercials. So they are not removing them completely and they are giving you the option to view them if you want. Ask yourself what you do when you get to a commercial break on a show you have saved on your DVR. What did everyone do back in the VHS days when you recorded a show? The way I see it, if I tell the hopper to skip the commercials, I wasn’t going to watch them anyway. Have the networks lost my viewing of those commercials because of the hopper? No!

  83. I don’t want to say which is better here as there are many things to consider but will say I love my system. In my DirecTV three set top box whole home set up I have 9 (5 Genie +2 HR24 +2 HR24) tuners I can record on at the same time and are populated on all three boxes. With my set up I also have 2 ( 1 + 1/2 +1/2) terabytes of recording capacity. The idea of recording network show I hate on prime time every night would absolutely irk me big time so I’m greatful I don’t have to deal with that every night.
    I plan on getting the new, soon to be released, HR44 Genie to replace my HR34 Genie and if your interested in great info on the new Genie a full review is available at the Solid Signal Blog.

  84. West Coast Dude

    Directv not missing any channels? Actually the Pac 12 Network is not on Directv, but in Dish packages with the 120+ and up. For people living on the west coast its an important channel Directv is lacking. Article is ripe with other errors as well, which have been noted.

  85. MarceloDuran19

    Thanks for the great review and accolades you gave about the DISH Hopper and while you’re accurate about some of the features and services offered, there are some items that should be clarified. I work at DISH and we do offer AMC, so there’s no need to worry about missing The Walking Dead, Breaking Bad or Mad Men. Customers don’t need to order DISH Anywhere(dot)com separately since they get access to thousands of titles as a part of your subscription. And with the Hopper you also get access to live TV and programs saved your DVR on your iPhone, iPad and Android devices. If you have any questions feel free contact me and we can answer any questions you have about the Hopper and DISH products and services.

  86. DoctorWho

    Dish had a short squabble over price with AMC and its sister channels, but those are now restored, and , just as Cole says. In fact, when AMC went down, Dish offered two unbelievable things to Breaking Bad fans like myself – First, they sent a new wireless Roku device for me to get Amazon video, and then they gave a discount on my invoice equal to or a little over the amount it would take to own those missing episodes of Breaking Bad.

  87. Dish also offers America’s everything pack which contains over 290 channels including all premium channels. Not sure what research was actually done for this article.

    • Too bad that so many of the “facts” were in error about Dish and what they do and don’t have. There are actually 8 English packages not four; Welcome Pack (40 channels), Smart Pack (55 channels), America’s Top 120 (190 channels), America’s Top 120 Plus (adding regional sports networks to the AT120), America’s Top 200 (235 channels), America’s Top 250 (290 channels), America’s Everthing (325 channels including the premium movie channel packages HBO, Cinemax, Showtime and Starz), Dish America (over 65 all HD channels) and Dish has the most international programming packages available, not to mention the 6 Latino packages. With 200 HD channels on Dish I’m not sure how Direct has more at 185. Dish has on demand and local channels included with every package.

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