If you’ve ever had a Genius Bar appointment at the Apple Store, than you’ve surely noticed that an employee has checked you in using an iPod touch.  If you’ve also ever bought something like an iPhone you’ve noticed they use Windows CE-based handhelds to complete your transaction.  Not for much longer.

Soon enough all Apple Store Employees will be able to deal with all purchases, returns, iPhone activations, through debit/credit cards and cash while using an iPod touch.

A new case and proprietary software is on its way that fits the Touch and is capable of being a magnetic stripe reader, barcode scanner, and can accept signatures using a stylus.  All sounding pretty cool, will it have a positive effect on the customer service experience?


Jeff B