Comments on: Dell Ordered To Honor $15 LCD Monitor Price Mistake, Set To Lose $19 Million http://www.gadgetreview.com/2009/07/dell-ordered-to-honor-15-lcd-monitor-price-mistake-set-to-lose-19-million.html Fri, 20 Nov 2009 20:58:56 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: Henrry http://www.gadgetreview.com/2009/07/dell-ordered-to-honor-15-lcd-monitor-price-mistake-set-to-lose-19-million.html/comment-page-1#comment-752759 Henrry Mon, 06 Jul 2009 07:41:13 +0000 http://www.gadgetreview.com/?p=30766#comment-752759 I call it a scam. Dell offer them "discount" coupon, problem is even with the discount the monitor still cost more than other brand. Last I check, Dell Monitor isn't NAME BRAND compare to... say... BenQ or ASUS, which are both Taiwan Company. So they scam you into "giving you" coupon, and probably are hoping you'll fork over some cash just because you have discount coupon. I call it a scam. Dell offer them “discount” coupon, problem is even with the discount the monitor still cost more than other brand. Last I check, Dell Monitor isn’t NAME BRAND compare to… say… BenQ or ASUS, which are both Taiwan Company.
So they scam you into “giving you” coupon, and probably are hoping you’ll fork over some cash just because you have discount coupon.

]]> By: Dell Ordered To Honor $15 LCD Monitor Price Mistake, Set To Lose … | Mobile Phone Monitor http://www.gadgetreview.com/2009/07/dell-ordered-to-honor-15-lcd-monitor-price-mistake-set-to-lose-19-million.html/comment-page-1#comment-751420 Dell Ordered To Honor $15 LCD Monitor Price Mistake, Set To Lose … | Mobile Phone Monitor Fri, 03 Jul 2009 09:46:16 +0000 http://www.gadgetreview.com/?p=30766#comment-751420 [...] Go here to read the rest: Dell Ordered To Honor $15 LCD Monitor Price Mistake, Set To Lose … [...] [...] Go here to read the rest: Dell Ordered To Honor $15 LCD Monitor Price Mistake, Set To Lose … [...]

]]> By: anonymous http://www.gadgetreview.com/2009/07/dell-ordered-to-honor-15-lcd-monitor-price-mistake-set-to-lose-19-million.html/comment-page-1#comment-749957 anonymous Thu, 02 Jul 2009 13:58:53 +0000 http://www.gadgetreview.com/?p=30766#comment-749957 meant to say, Dell's price of $15 really isn't above Dell's cost meant to say, Dell’s price of $15 really isn’t above Dell’s cost

]]> By: anonymous http://www.gadgetreview.com/2009/07/dell-ordered-to-honor-15-lcd-monitor-price-mistake-set-to-lose-19-million.html/comment-page-1#comment-749955 anonymous Thu, 02 Jul 2009 13:57:44 +0000 http://www.gadgetreview.com/?p=30766#comment-749955 uh c'mon, Dell's cost price really is not above Dell's cost.....do you really think anyone can make that much profit ion this market whre everyone competes for every dollar??? uh c’mon, Dell’s cost price really is not above Dell’s cost…..do you really think anyone can make that much profit ion this market whre everyone competes for every dollar???

]]> By: Andre http://www.gadgetreview.com/2009/07/dell-ordered-to-honor-15-lcd-monitor-price-mistake-set-to-lose-19-million.html/comment-page-1#comment-749660 Andre Thu, 02 Jul 2009 11:01:04 +0000 http://www.gadgetreview.com/?p=30766#comment-749660 Strange? I am in Taiwan and this is what i heard and see so far: On June 25th around 10 pm, people notice on DELL Taiwan website, all Monitor is having "NT$7000" online discount! That meant 19" monitor sell for NT$7499 is now NT$499! However, for monitor that priced lower than NT$7000 no discount are given. --- People spread this discovery via popular web site like Mobile01, PPT, Plurk. --- Some people try to warn DELL than realize there is no way to contact DELL! --- DELL finally rectify discount error on June 26th 7am and automated email were send to customer saying their order has been cancelled and each will be contact individually. --- Some customer than realize some cancelled order were not their own but other people's order with banking detail. --- DELL post response to this accident for very short period of time than take it off website. --- Taiwan's Consumer Protection Commission (TCPC) "sponsored" by Government receive complaint from customer and got involved. --- DELL start negotiation with TCPC by suggest offering 10% discount which is rejected by TCPC --- TCPC "suggest" DELL honor first LCD on each customer's order and is rejected by DELL. --- So far still no official DELL statement and no single customer has received phone call from DELL concern this accident. -------------------------------------------------------------------------------------------------------------- Lastly TCPC has no legal power to "ORDER" anybody to do anything. Latest negotiation with DELL has been unsuccessful and TCPC is now suggest consumer to sue DELL themself. Time now is July 2nd 7pm and still no official statement from DELL... Strange? I am in Taiwan and this is what i heard and see so far:

On June 25th around 10 pm, people notice on DELL Taiwan website,
all Monitor is having “NT$7000″ online discount!
That meant 19″ monitor sell for NT$7499 is now NT$499!
However, for monitor that priced lower than NT$7000 no discount are given.
—
People spread this discovery via popular web site like Mobile01, PPT, Plurk.
—
Some people try to warn DELL than realize there is no way to contact DELL!
—
DELL finally rectify discount error on June 26th 7am and automated email were send to customer saying their order has been cancelled and each will be contact individually.
—
Some customer than realize some cancelled order were not their own but other people’s order with banking detail.
—
DELL post response to this accident for very short period of time than take it off website.
—
Taiwan’s Consumer Protection Commission (TCPC) “sponsored” by Government receive complaint from customer and got involved.
—
DELL start negotiation with TCPC by suggest offering 10% discount which is rejected by TCPC
—
TCPC “suggest” DELL honor first LCD on each customer’s order and is rejected by DELL.
—
So far still no official DELL statement and no single customer has received phone call from DELL concern this accident.

————————————————————————————————————–

Lastly TCPC has no legal power to “ORDER” anybody to do anything.
Latest negotiation with DELL has been unsuccessful
and TCPC is now suggest consumer to sue DELL themself.

Time now is July 2nd 7pm and still no official statement from DELL…

]]> By: jeffcha http://www.gadgetreview.com/2009/07/dell-ordered-to-honor-15-lcd-monitor-price-mistake-set-to-lose-19-million.html/comment-page-1#comment-749632 jeffcha Thu, 02 Jul 2009 10:41:27 +0000 http://www.gadgetreview.com/?p=30766#comment-749632 http://www.imagefreehost.com/files/02072009/iv53454356687.jpg DELL STD 7000 off No….Dell not make wrong list price. but in that day…Dell give all line product(PC, NB, LCD) same discount USD 218 what do you do? If you see it? who is the lier? http://www.imagefreehost.com/files/02072009/iv53454356687.jpg DELL STD 7000 off

No….Dell not make wrong list price.
but in that day…Dell give all line product(PC, NB, LCD) same discount USD 218
what do you do? If you see it?

who is the lier?

]]> By: Erich Chen http://www.gadgetreview.com/2009/07/dell-ordered-to-honor-15-lcd-monitor-price-mistake-set-to-lose-19-million.html/comment-page-1#comment-749618 Erich Chen Thu, 02 Jul 2009 10:27:57 +0000 http://www.gadgetreview.com/?p=30766#comment-749618 I would like to explain something about this event. Waiting the response from Dell for about one week, the customers got nothing! No phone call or a "courteous e-mail" to tell the customers that they made a mistake on their web site and they are sorry for that. NOTHING we got in the past week. Dell had chance to said sorry and made some action but they didn't. That's why people in Taiwan angers about Dell. I would like to explain something about this event. Waiting the response from Dell for about one week, the customers got nothing! No phone call or a “courteous e-mail” to tell the customers that they made a mistake on their web site and they are sorry for that. NOTHING we got in the past week. Dell had chance to said sorry and made some action but they didn’t. That’s why people in Taiwan angers about Dell.

]]> By: Anonymous http://www.gadgetreview.com/2009/07/dell-ordered-to-honor-15-lcd-monitor-price-mistake-set-to-lose-19-million.html/comment-page-1#comment-749589 Anonymous Thu, 02 Jul 2009 10:07:15 +0000 http://www.gadgetreview.com/?p=30766#comment-749589 It will not happen. So far DELL has been very quiet about whole things. (A brilliant tactic in my opinion.) So far they refuse to make any official announcement. Only thing customer (and not all of them) received is automated "your order been cancelled" email. It will not happen.

So far DELL has been very quiet about whole things.
(A brilliant tactic in my opinion.)

So far they refuse to make any official announcement.
Only thing customer (and not all of them) received is automated “your order been cancelled” email.

]]> By: Anonymous http://www.gadgetreview.com/2009/07/dell-ordered-to-honor-15-lcd-monitor-price-mistake-set-to-lose-19-million.html/comment-page-1#comment-748794 Anonymous Thu, 02 Jul 2009 00:15:28 +0000 http://www.gadgetreview.com/?p=30766#comment-748794 Who knows... $15USD is probably above their cost price so they might've still managed a profit? Moving 140 000 monitors in 8 hours is brilliant - might even inspire Dell to venture into the 'cheap' shop market! Who knows… $15USD is probably above their cost price so they might’ve still managed a profit? Moving 140 000 monitors in 8 hours is brilliant – might even inspire Dell to venture into the ‘cheap’ shop market!

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