Microsoft is no stranger to troubled products. A few years ago their Xbox 360 was plagued with the ‘red ring of death’, a term that was drawn from the console’s power and controller lights all blinking red, which meant your Xbox 360 had died. It became such a massive issue that Microsoft offered to extend the warranty for the system up to 3 years, ultimately costing the company an estimated billion dollars and already taxing a division that was and is to this day still in the red.
Now, once again the Xbox 360 is in troubled waters with many consumers experiencing the E-74 error, an on screen message that appears when – and this is according to Gamezine.co.uk – the “AV cable, or the more fatal occurrence of a burnt-out scaler chip or even the death of the console’s GPU.” Fortunately, Microsoft is stepping up to the plate and again offering to cover the repair under the 3 year extended warranty that was issued in March or April of 2007 and reimbursing Xbox owners who’ve already paid for the repair.
Microsoft statement regarding the E74 error:
While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays “E74″ on their screen.
After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three-flashing-red-lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007.