I recently dealt with a broken Xbox 360 and had a positive experience with the whole repair return process. I did it all online and my turnaround was two weeks exactly. It would have been longer if I waited for Microsoft to send me a pre paid shipping box. Microsoft is now requiring you to package your own Xbox 360 for return to their repair factory in Texas. They will not send you a pre repair shipping container for your broken Xbox 360 any more. That’s actually a good thing. Why wait for them to ship you a box when all you have to do is find a box that fits and print out the pre paid shipping label and ship it yourself! Make sure you don’t send them your Xbox 360 original packaging as you won’t get it back. They send you their own post repair box which you can save for the next time your Xbox breaks…fingers crossed!