An unknown computer techie is reporting that Dell shipped a keylogger device (Keyghost) preinstalled in his laptop’s Ethernet board. When he called Dell and asked them about the suspicious device, they told him that “The integrated [sic] service tag identifier is there for assisting customers in the event of lost or misplaced personal information.” The man quickly called the police and was connected with Homeland Security. Based on the scanned letter (on the ‘leap’) it doesn’t look like he had much success reporting Dell for spying. Does Dell include these on all laptops? Did Dell succeed AT&T and hence Homeland Security’s lax response?
More info here.