GadgetReview

So you might have heard that Netflix didn’t meet their customer acquisition goals this past quarter.  Furthermore, their site went down this past Tuesday (7/24) for a few hours.  Then I had my personal Netflix experience. A few days ago a movie wouldn’t play.  I called, they said they’d ship out a replacement copy.  The replacement copy that arrived was pristine (wonder if they checked first?) – no matter.  I got on the phone, asked the CSR if I could keep this disc longer and still have 3 out.  She confirmed.  I sent the two other discs back a few days later.  Unfortunately, they still haven’t shipped out the 2nd (3 total) disc in my queue probably because I still have the replacement disc.  This doesn’t make sense from a customer service standpoint.  I should be allowed to keep the 3rd (or replacement disc as long as I’d like since my watching it was inconvenienced by the poor disc quality – not my fault.  Here comes my frustration:  I just called and got a 26 minute wait time for a CSR.  Are you freakin’ kidding me?!?!

Oh ya, and I paraphrase (almost quoted), Netflix depends on their CUSTOMERS to find problematic discs.  Makes sense, but they didn’t even sugar coat.

Netflix better act quick cause I smell smoke and when there’s smoke there’s….

This entry was posted on Wednesday, July 25th, 2007 at 8:13 pm and is filed under Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.