So you might have heard that Netflix didn’t meet their customer acquisition goals this past quarter. Furthermore, their site went down this past Tuesday (7/24) for a few hours. Then I had my personal Netflix experience. A few days ago a movie wouldn’t play. I called, they said they’d ship out a replacement copy. The replacement copy that arrived was pristine (wonder if they checked first?) – no matter. I got on the phone, asked the CSR if I could keep this disc longer and still have 3 out. She confirmed. I sent the two other discs back a few days later. Unfortunately, they still haven’t shipped out the 2nd (3 total) disc in my queue probably because I still have the replacement disc. This doesn’t make sense from a customer service standpoint. I should be allowed to keep the 3rd (or replacement disc as long as I’d like since my watching it was inconvenienced by the poor disc quality – not my fault. Here comes my frustration: I just called and got a 26 minute wait time for a CSR. Are you freakin’ kidding me?!?!
Oh ya, and I paraphrase (almost quoted), Netflix depends on their CUSTOMERS to find problematic discs. Makes sense, but they didn’t even sugar coat.
Netflix better act quick cause I smell smoke and when there’s smoke there’s….