Costco Cancels Bottomless Return Policy

February 26th, 2007

Amid concerns that Costco’s ‘bottomless’ or ‘endless’ return policy was impacting margins and ultimately its stock price, the warehouse retailer today revised its Consumer Electronics return policy to reflect a 90 day window. I’ve emailed their customer service department to see if consumers that purchased electronic devices (defined as Televisions, computers, cameras, camcorders, iPOD/MP3 players and cellular phones) prior to the change would be ‘grandfathered’ into the old return policy. Stay tuned for more details.

UPDATE: We found a Costco memorandum indicating that those who purchased before the new policy rollout will be grandfathered into the old policy. Furthermore, Costco will extend the manufacture’s warranty by 2 years for those purchasing under the new return policy.  See the memorandum just below for complete details.

Costco’s Revised Return Policy here.

Reuter’s article here.

You can reach Costco customer service at customerservice@costco.com or 1-800-955-2292.

Thanks Nick

Entry Filed under: Business, Discounts