Costco Logo
Amid concerns that Costco’s ‘bottomless’ or ‘endless’ return policy was impacting margins and ultimately its stock price, the warehouse retailer today revised its Consumer Electronics return policy to reflect a 90 day window. I’ve emailed their customer service department to see if consumers that purchased electronic devices (defined as Televisions, computers, cameras, camcorders, iPOD/MP3 players and cellular phones) prior to the change would be ‘grandfathered’ into the old return policy. Stay tuned for more details.

UPDATE: We found a Costco memorandum indicating that those who purchased before the new policy rollout will be grandfathered into the old policy. Furthermore, Costco will extend the manufacture’s warranty by 2 years for those purchasing under the new return policy.  See the memorandum just below for complete details.

Costco 90 Day Return Policy Memorandum

Costco’s Revised Return Policy here.

Reuter’s article here.

You can reach Costco customer service at customerservice@costco.com or 1-800-955-2292.

Thanks Nick










Christen Costa

 
Grew up back East, got sick of the cold and headed West. Since I was small I have been pushing buttons - both electronic and human. With an insatiable need for tech I thought "why not start a blog focusing on technology, and use my dislikes and likes to post on gadgets."