I purchased this device in December. It has been working off and on until March when it stopped completely. There was a long period where I couldn’t even get hold of anyone. I tried that programming number that someone was talking about. It still didn’t work. They tell me a different story everytime! I talked to Mr. Daniel Riscalla which is supposedly Vice President of the Software Development. He was very rude and cancelled me on the spot. I didn’t even tell him to cancel me. I think they want everybody to cancel and they continue to take new subscriber’s to get money. He told me there are only 7 people that work there in the first place. They’re all in this together. I feel it is a scam and I would advise everyone to not get it. They also charged my credit card in March and also just a few days ago. So I have been ripped off! $20.00 for the device which never really worked and $19.90 for 2 months of service. I have contacted the Arizona Attorney General in Tuscon, AZ and also the BBB. I will let you know what happens. Please be careful because at the beginning, I thought it was a dream come true. I told many people about it. Now I am seeking the truth. Post on here if anyone gets any information or hears anything.

UPDATE: WELL IT HAS BEEN A MONTH AND I HAVE NOT HEARD FROM CHATTERBUG NOR HAVE I SEEN A CREDIT ON MY CREDIT CARD. NOW I AM $9.30 IN POSTAGE OUT. WHICH THEY SAID THEY WILL REIMBURSE. I KNOW THEY GOT IT BECAUSE I SENT IT BACK CERTIFIED. I JUST E-MAILED THE ARIZONIA ATTORNEY GENERAL AGAIN TO SEE WHAT THEY WANT ME TO DO NEXT. I AM WAITING ON A REPLY FROM THEM. I WILL KEEP POSTING MY PROGRESS. THIS STARTED IN MARCH WITH TRYING TO RESOVE THIS SITUATION.

*59*1**18778000047* My chatterbug quit working so i put the code in that i listed above and now it works fine, don’t count on customer service to help you. Lucky i found this site and got the info.

Also NOTE: It did not like my cordless phone when I entered the codes I had to plug in a regluar corded phone to get it to work.

Also you have to enter the codes fairly quick, be sure to enter them all before the OFF THE HOOK message or beepbeep tones from you phone company come on. It took 4-5 times before I got it to work. You will hear a keytone about 1-2 seconds after you entered the codes if it worked.

Well, what d’ ya’ know, it’s working again. The web sites are back up and all is well. I came very close to calling my cc company to refuse charges. I agree that Chatterbug would do well to improve their customer care. Oh well…

I was going to file a complaint also, but now I am just glad it works and they are not out of business. There is no other service I can get for just $10 a month, hopefully it stays working this time.

Puschased chatterbug in May worked well after rough start for 2 months – have been without calling privilidges for past 6 days -tech support has had my issue for three days said they will call back, purchased a new chatterbug from walmart in SC for 20 bucks saturday, updated my account with new chatterbug. now two chatterbug charges and no phone service. Left AT&T for Chatterbug – boy you think that was a good decision. When it works OK service when it does not you know….. that stinks. Still waiting on that tech support call back!

Me & my wife have the chatterbug It works Find anyone that has it has to reprogram it.

Q: How do I reprogram my ChatterBug™ to use the new service?
A: If your ChatterBug™ serial number starts with a 5:
Step 1 – Keeping the ChatterBug™ connected, move the locking switch from “lock” to “unlock” on the back of the unit.
Step 2 – On your phone pad, speed dial the following number *59*1**18778000047*. You can speed dial this numbers in one of two ways:
Method 1: Dial the number first while keeping your phone on hook (do not pick up the handset) then pick up the phone like you were going to make a call.
OR
Method 2: Pick up the hand set, dial the number, hang up. Pick up the hand set again and hit redial on your phone.
Step 3 – You will hear numbers being dialed, at the end of these numbers, you will hear a dial tone, then a “beep”. Now hang up the phone.
Step 4 – Go to the back of the ChatterBug™ device, move the locking switch from “unlock” to “lock”.

For all other serial numbers (starting with a 2, 3 or 4):
Step 1 – Keep the ChatterBug™ connected.
Step 2 – On your phone pad, speed dial the following number *59*1**18778000047*. You can speed dial this numbers in one of two ways:
Method 1: Dial the number first while keeping your phone on hook (do not pick up the handset) then pick up the phone like you were going to make a call.
OR
Method 2: Pick up the hand set, dial the number, hang up. Pick up the hand set again and hit redial on your phone.
Step 3 – You will hear numbers being dialed, at the end of these numbers, you will hear a dial tone, then a “beep”. Now hang up the phone.

You are now ready to begin calling on our new upgraded platform. If you are not able to connect to a call that you place, try these steps again. It is necessary to complete this process to continue service.

Bought one for my parents for Christmas. Activated it in January, and having nothing but problems so far. My mom was given an 800 number to use directly, same problem on that as going thru the chatterbug. Seems like their system has some major problems currently. My mom tried calling them today again, she got a recording indicating that things were fixed now. When she called me, we could tell things were not fixed…still having problems. She’s going to call them again tommorrow. If it doesn’t get fixed soon, it will be returned.

Chatterbug will not return any of my messsages i have left with them. Chatterbug has been out of service for a week, Every time I try to make a long distance call the operator comes on and says ” access denied “. Credit Card has been charged for service. There is no web site available for chatterbug anymore. Have tried to reprogram chatterbug but same old results – NOTHING. Have had problems with people hearing me before, but that would clear up. It is a good deal if they could keep it working. I plan to wait one more day and then calling my credit card company to have it removed from my monthly charges. It has been really nice while it was working. It saved me alot of money on phone bill.

I bought my chatterbug in September 2007 and have had problems with it off and on, but most recently it has not been working and I keep trying to call customer service and it keeps telling me to leave a message and that all their representatives are busy assisting other customers (yeah right!). I want to cancel my service but can’t get a hold of anyone to do that. I think I’ll call my credit card company to not allow charges, this is the only thing I can think of to cancel my service. If you are considering buying this product DON’T!!!!

FOR ANYONE WHO HAS NOT BEEN ABLE TO CONTACT THIS “COMPANY” OR IF YOU HAVE BEEN UNSUCCESFFUL IN GETTING THEM TO HONOR YOUR REQUEST TO STOP DEBITING YOUR ACCOUNT MONTHLY HERE IS WHAT YOU NEED TO DO:
1) FILE A COMPLAINT WITH THE FEDERAL TRADE COMMSSION 877-382-4357 OR http://WWW.FTC.GOV;
2) FILE A COMPLAINT WITH THE FCC 888-225-5322 OR http://WWW.FCC.GOV, USE FORM 2000B (THE FCC HAS THE CO. LISTED UNDER CHATTERBUG);
3) CONTACT THE ARIZONA BETTER BUSINESS BUREAU 520-888-5353 OR WW.ARIZONA.BBB.ORG (?) AND FILE A COMPLAINT;
4) CONSIDER CALLING YOUR LOCAL POLICE DEPT., FILE A THEFT/FRAUD REPORT IF YOUR CREDIT CARD IS STILL BEING DEBITED FOR SERVICES YOU CANCELLED OR CANNOT USE. YOUR LOCAL POLICE DEPT. MAY CONTACT THE ARIZONA POLICE AND START A CASE (SEE INFO. BELOW);
5) CLOSE OR TRANSFER YOUR CREDIT ACCOUNT SO THE COMPANY CAN NO LONGER DEBIT YOUR ACCOUNT MONTHLY.
PERTINENT INFO. YOU WILL NEED TO FILE YOUR COMPLAINTS :
CHATTERBUG 866-690-3919
2524 W. RUTHRAUFF RD., SUITE 4
TUCSON, AZ 85705
FCC REGISTRATION #AlCDl00B24-3.2
DISTRIBUTED BY LAGUNAWAVE, INC.
THE MORE PEOPLE WHO FILE COMPLAINTS, THE BETTER THE RESULTS WILL BE! DON’T JUST COMPLAIN – DO SOMETHING!!!

Ok another month No service and I finally found a fax that worked and sent them a message to cancell and not withdraw from my account after 2 months paid and no service and no call backs! People call the Consumer Protection Departments of there State attorney Generals office and File Claims! they owe me about $100 and no service! BEWARE CHATTERBUG IS A RIP OFF AND THEY CONTINUE TO DEFRAUD YOU MONTHLY!!!

SEE #73 ABOVE DATED 2/8/08!!! Follow the advice, file complaints with the FTC and FCC (instructions #73 above). IF ENOUGH PEOPLE COMPLAIN ACTION WILL BE TAKEN AGAINST THIS COMPANY! Filing the complaints is simple and does not take much time.

Biggest POS EVER!!! My husband bought me Chatterbug for my birthday and right off the bat I had problems. For the past four days, I registered for service last week, I have been unable to reach anyone in the costumer service department. All I get is a message that they are experiencing technical difficulties, which seems to be the norm for them giving past reviews. I even e-mailed costumer support twice and yet to receive any sort of response. SAVE YOUR MONEY!! 9.95 a month for long distance may seem fantastic but you get what you pay for…. no costumer service and no service period!

Just bought two of them today for 5 dollars. thanks for the heads up. Back they go to Walmart

very interesting what i am reading about a company that i was about be a division or area owner with. they are now going into the prepaid phone card market. they wanted a lot of money up front that we were willing to do for the possibilities we saw until we did our research and saw all the negativity on the company. even met with the owner of the entire company not branch owners. screw this. will not put my name on anything that does not come from the man up stairs. too bad

The Catterbug device sounds like a brilliant invention. I really hope that the people that created it have retained some ownership in it’s design and concept. Ok, Chatterbug the company sounds like a very poorly run legitimate company or a scam but the device itself must have potential. As I understand, the device will detect when you dial 1, it will then capture the rest of the numbers that you dial, will auto-dial the long distance service then auto-dial the number that you had just dialled then #. It’s just a dialler. You’re not stuck with their long distance service if you can program it to dial another one.
Below is a cut & paste from another site. It shows how to program another number into the device after they switched carriers. Perhaps someone can do some hacking and come up with ways to add pauses and the # and * characters to the program. I’m going to try it with a voip card to see what I can up with.

C&P
September 28th, 2007 at 5:55 pm
Me & my wife have the chatterbug It works Find anyone that has it has to reprogram it.

Q: How do I reprogram my ChatterBug™ to use the new service?
A: If your ChatterBug™ serial number starts with a 5:
Step 1 – Keeping the ChatterBug™ connected, move the locking switch from “lock” to “unlock” on the back of the unit.
Step 2 – On your phone pad, speed dial the following number *59*1**18778000047*. You can speed dial this numbers in one of two ways:
Method 1: Dial the number first while keeping your phone on hook (do not pick up the handset) then pick up the phone like you were going to make a call.
OR
Method 2: Pick up the hand set, dial the number, hang up. Pick up the hand set again and hit redial on your phone.
Step 3 – You will hear numbers being dialed, at the end of these numbers, you will hear a dial tone, then a “beep”. Now hang up the phone.
Step 4 – Go to the back of the ChatterBug™ device, move the locking switch from “unlock” to “lock”.

For all other serial numbers (starting with a 2, 3 or 4):
Step 1 – Keep the ChatterBug™ connected.
Step 2 – On your phone pad, speed dial the following number *59*1**18778000047*. You can speed dial this numbers in one of two ways:
Method 1: Dial the number first while keeping your phone on hook (do not pick up the handset) then pick up the phone like you were going to make a call.
OR
Method 2: Pick up the hand set, dial the number, hang up. Pick up the hand set again and hit redial on your phone.
Step 3 – You will hear numbers being dialed, at the end of these numbers, you will hear a dial tone, then a “beep”. Now hang up the phone.

You are now ready to begin calling on our new upgraded platform. If you are not able to connect to a call that you place, try these steps again. It is necessary to complete this process to continue service.

Did anyone see this on the site: Chatterbug Site is Currently Undergoing Upgrades http://www.chatterbug.com/

Yea Right…

Steve, You said “very interesting what i am reading about a company that i was about be a division or area owner with. they are now going into the prepaid phone card market. they wanted a lot of money up front that we were willing to do for the possibilities we saw until we did our research and saw all the negativity on the company. even met with the owner of the entire company not branch owners. screw this. will not put my name on anything that does not come from the man up stairs. too bad”. Who did you meet? how much money do they ask you to invest in? how do you find them.? they come to you? we would love to hear more detail of how this chatterbug keep changing.

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